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HDI HD0-300 : Help Desk Manager Exam

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Test Number : HD0-300
Test Name : Help Desk Manager
Vendor Name : HDI
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HD0-300 test Format | HD0-300 Course Contents | HD0-300 Course Outline | HD0-300 test Syllabus | HD0-300 test Objectives

Characteristics of an effective desktop support manager
How to create and deliver on service level agreements and operating level agreements
How to align desktop support services with business strategy, objectives, and processes
The importance of the relationships among IT service management processes
Tactics for screening, hiring, training, and leading high-performance teams
How to create an internal marketing culture to promote your desktop support services
The metrics and key performance indicators essential to desktop support performance reporting
Who Should Attend=>
Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
Individuals who are preparing for the HDI Desktop Support Manager certification exam
Course Outline
Unit 1: Desktop Support
The Evolution of Support
Support Center Maturity
Successful Desktop Support
Unit 2: Strategy
Strategic Perspective
Business Alignment
SWOT
Unit 3: IT Financial Management
IT Financial Management
Cost, Value, and ROI
Unit 4: Technology and Service Support
Service Desk Infrastructure
Telephony Infrastructure
Desktop Support Delivery Methods
Service Management Systems
Selecting Service Desk Technology
Unit 5: Service Level Management
Unit 6: Metrics and Quality Assurance
Desktop Support Metrics
Data Sources
Baselining and Benchmarking
Performance Reporting
Quality Assurance Programs
Measuring Customer Satisfaction
Measuring Employee Satisfaction
Unit 7: Desktop Support Processes
Best Practices for Support
IT Service Management
The Service Desk
Service Operations
Service Design
Service Transition
Knowledge Management
Unit 8: Leadership
Your Responsibilities as a DSM
Your Role as a Leader
Manage Operations Effectively
Emotional Intelligence
Communication
Influence and Motivate
Integrity and Service Ethics
Growth
Unit 9: Workforce Management
Workforce Management
Staffing Models
Scheduling
Sourcing
Recruitment
Unit 10: Training and Retention
Fostering Relationships
Teamwork
Coaching
Peer Mentoring
Training
Rewards, Motivation, and Retention
Performance Management
Career Development Planning
Unit 11: Promoting Desktop Support
What is Marketing=>
Creating Internal Marketing Culture
Marketing Opportunities

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Measuring recuperation in a submit-Covid world need to go beyond GDP | HD0-300 test dumps and PDF Questions

As India scrambles to fight Covid-19 and flatten the curve, a bleak and uncertain economy looms forward. The foreign economic Fund (IMF) has downgraded India’s GDP boom to 1.9 per cent, Moody’s has pegged it at 0 per cent whereas others like Former Chief financial marketing consultant Arvind Subramanian has painted an excellent bleaker photograph, predicting poor increase in the near future for the Indian economic climate.

on the centre of all forecasts lies GDP, broadly viewed because the primary indicator of a nation’s financial undertaking and recuperation. but this concept is riddled with limitations. below a hundred years historic in its present formulation, GDP or Gross home Product aggregates the price of all last items and capabilities within the economy. generally as a result of it’s simplicity and ease of calculation it rapidly emerged because the most well-known yardstick for measuring the growth of a nation.

When starting to be foreign consensus emerged on the limitations of GDP, the Human development Index (HDI) become developed in the Nineteen Nineties to seize a extra holistic picture. The HDI includes features involving universal human neatly-being, by using indications on training and health. in view that then, some countries have moved extra ahead, for instance Bhutan uses the Gross national Happiness Index and the U.S. has created the real development Indicator.

newer formulations

increasingly, these newer formulations go beyond economic metrics like consumption and investment, which have lengthy been the focal point of GDP calculations. These in its place analyze social neatly-being, welfare and happiness as a more becoming measure of international locations’ usual development and growth.

whereas this in reality presents a more holistic overview, social well-being is only one of the missing features of GDP calculations. traditionally, GDP has additionally didn't include measures like environmental pollution and natural resource management or herbal well-being, wealth distribution or inequality and different non-market transactions. These issues with the GDP have been first raised by none apart from Simon Kuznets, largely hailed because the architect of contemporary GDP.

youngsters, most countries, including India, proceed to persist with GDP and GDP boom as fundamental target variables. The Estimates Committee of Parliament in 2018 advised changes in GDP calculation to consist of elements like environmental degradation and unpaid family work by means of girls, but met with limited success.

it is commonly referred to that chaos precedes change. The current Covid-19 crisis accordingly gifts a different opportunity to re-imagine and redefine the repute quo. while the GDP is certain to fall in the aftermath of the virus, it gifts an incomplete photograph. as an instance, many Indian cities have witnessed cleaner air, cleaner lakes and lessen levels of toxins following the lockdown, which might be contributors to a better quality of life. Such environmental indicators should discover a spot in mainstream calculations.

The Covid crisis has also thrown light on different evident concerns which have been omitted of the GDP. The effects of the virus are being felt disproportionately with the aid of the informal sector — day by day wage labourers and the migrant populations of cities, who've lost their livelihoods during the lockdown and are the worst hit through the economic contraction. This seemingly spike in inequality must be captured in the GDP, to be sure that it is an appropriate ebook for restoration.

in the absence of correction metrics, the submit-Covid rebuilding effort and connected executive expenditure will push up the GDP, failing to account for the miseries led to by the pandemic.

consequently, a main indicator of growth should go beyond simply financial components like earnings and consumption and encompass numerous other indications from sectors like training and fitness, concerning standard well-being. apart from proposing a complete picture of the financial system and its population, it might additionally function an incentive to the government to connect improved weightage to such sectors which, because the Covid pandemic has verified, remain inadequately fitted to handle such crises.

Bringing the social sector into focus additionally promises to deliver issues like regularly occurring healthcare, great training and gender equality into the usual political discourse of the nation, thus potentially garnering more desirable supplies and political dedication.

intellectual health

There are additionally different, greater intangible metrics, that want accounting. mental fitness is an important instance. The results of prolonged social isolation and stress all over the lockdown may continue to plague many even within the submit-pandemic world. certain businesses are at improved risk than others — as an example, younger adults, who face not simply job uncertainty because of financial contraction, but additionally find their social lives upended via the newly emerging work at home (WfH) lifestyle.

for this reason, it turns into essential to capture metrics like overall mental neatly-being to gauge the harm and knowledge challenges rising from the Covid crisis.

There are, of route, difficulties linked to such inclusions. A holistic metric that covers all these points accurately requires lots of effort, starting from professional data to a willingness to change and move faraway from the normal means of doing things. The publish-Covid world presents such a chance. in its place of creating a brand-new indicator which might complicate comparisons with the previous, the present GDP model may well be accelerated.

A quantitative variable adjusted GDP (Q-VAG) figure, the use of proxies like the Gini Coefficient for inequality, Air excellent Index for toxins stages, lifestyles expectancy and gender adjusted enrolment at quite a lot of academic tiers, etc., may well be used. This serves a dual aim — simplicity of updating past values, while additionally broadening the horizon of what includes the development of a nation. This should still additionally open the door for further discussions in future, on together with elements of mental fitness and well-being by way of creating warning signs like the Gross Happiness tiers for India.

These are just a number of innovations to guide the long run discourse on GDP as the simple indicator of the Indian economic climate. imaginative strategies need to be inspired, debated and mentioned to arrive at an answer that captures no longer simply boom and restoration, however the overall pulse of the nation as they march in opposition t the “new average”.

Maulshree is a research Fellow with the countrywide Institute of Public Finance and policy, and Parvathi is a undertaking associate with the area substances Institute India

A letter from the Editor

expensive Readers,

The coronavirus disaster has changed the area absolutely within the closing few months. anybody have been locked into their buildings, financial recreation has come to a close standstill.

In these elaborate instances, we, at BusinessLine, are attempting their optimal to ensure the newspaper reaches your fingers day by day. you could also access BusinessLine within the e-paper format – simply because it appears in print. Their site and apps too, are up to date every minute.

however all this comes at a heavy cost. As you are aware, the lockdowns have wiped out almost all their total profits stream. That we've managed to this point is because of your help. I thank all their subscribers – print and digital – on your support.

I attraction to all their readers to help us navigate these challenging times and support sustain one of the most definitely impartial and credible voices on the planet of Indian journalism. that you may assist us via subscribing to their digital or e-paper versions. They present several low-cost subscription plans for their website, which comprises Portfolio, their investment advisory section.

Our subscriptions beginning as low as Rs 199/- per 30 days. A yearly package expenses just Rs. 999 – a mere Rs 2.seventy five per day, less than a third the fee of a cup of roadside chai..

a bit aid from you could make an incredible change to the reason for first-rate journalism!

guide fine Journalism

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