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Apple Service Fundamentals

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Apple SVC-16A : Apple Service Fundamentals Exam

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Test Number : SVC-16A
Test Name : Apple Service Fundamentals
Vendor Name : Apple
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SVC-16A exam Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A exam Syllabus | SVC-16A exam Objectives

Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.

Course Objectives:
Upon completion of the Apple Service Fundamentals course, students will be able to:
� Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
� Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
� Identify and validate strategies for setting realistic resolution expectations
� Identify and practice ESD precautions
� Identify the customer statements that generate a Safety First case
� Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
� Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
� Find and use any Apple products serial number to determine its level of coverage
� Describe the importance of accurate troubleshooting to the business and the customer
� Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
� List the tools and resources that are available to help troubleshoot

Course Outline:
� Customer Experience Skills and Managing Customer Expectations
� Determining Service Levels
� Documenting Customer Interactions
� ESD Precautions
� Recognizing Safety Issues
� Embedded Battery Safety
� Basic Troubleshooting

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Coronavirus: fun issues to do while social distancing | SVC-16A exam Cram and PDF Download

further and further restrictions are being lifted and it’s Memorial Day weekend. So what are you able to do to nonetheless have a good time however reside safe?

here are some suggestions.

Many beaches are open or may be open for company this holiday weekend simply plan on hitting the street early because of space limitations. additionally be sure you understand the suggestions for where you’re heading before you depart your domestic.

Grill

First, in case you don’t have one, hit the sales for a brand new grill, then fireplace it up.

listed here are some guidance from Chowhound to assist have the top-quality BBQ.

cling a block dinner birthday party

bring a desk out, and luxuriate in dinner with your neighbors, together but apart, the “these days” show cautioned. that you can also cling a digital wine or beer tasting birthday party.

Take a digital tour

Watch a military film

first rate Housekeeping says a great way to spend the Memorial Day weekend is observing a film or sequence like “Band of Brothers.” just take into account, reckoning on the a while of these staring at, the movies and suggests may well be too severe for children.

Monday, history will premier its miniseries “supply” about regularly occurring-turned-President Ulysses S. provide. The cable channel also produced an identical sequence “Washington” searching on the life of George Washington.

Write letters to soldiers, sailors or Marines

Take half in a letter-writing crusade through SupportOurTroops.org or other agencies and write a letter to a militia member who is serving their country.

which you could additionally put collectively a care equipment and ship it to someone on the front traces. click on right here for more counsel on Operation Gratitude.

Watch the Memorial Day concert

continuously the Memorial Day live performance is held on the West garden of the Capitol, however due to the coronavirus, it'll consist of performances that have been recorded from throughout the nation and will be hosted through Joe Mantegna and Gary Sinise.

The Memorial Day live performance should be broadcast on may 24 at 8 p.m. ET on PBS. Entertainers encompass Cynthia Erivo, Renée Fleming, Kelli O’Hara and hint Adkins.

Fly a flag and have a moment of silence

Monday is the day they bear in mind those who gave the most excellent sacrifice for their nation. when you are ready, that you would be able to put up a flag and at three p.m. local time, take half in the national moment of Remembrance for as a minimum one minute, decent Housekeeping recommended.

a home is adorned with patriotic decorations in honor of Memorial Day, Friday, may additionally 22, 2020, in Boonton, N.J. (AP photo/Mary Altaffer) (Mary Altaffer/AP)

Have a campfire in the backyard

in case you’re legally capable of achieve this, both make or purchase a fire pit and sit across the fire. Share family unit studies or ghost studies. Then make s’mores or toasted marshmallows.

You may retain the fuel grill off and cook dinner over an open fireplace making foil pack meals or mountain pies (tenting models of scorching Pockets).

Camp in the yard

If the climate cooperates take the campfire a step further, and you have got the equipment, string up a hammock, put up a tent and “rough it" from the safety of your personal yard. click on right here for some ideas.

Have a backyard “pressure-in”

discover a sheet, get a projector and let the movie mild up the nighttime after the solar goes down.

click right here for setup ideas that run the gamut from low tech to excessive when it involves gear.

Play board, card games

flip off the change, XBox, PS4, iPads and dig out one of the most board games that are stashed in the corridor closet. See if you can beat your family unit at Trivial Pursuit, or how about an epic online game of Monopoly or possibility. There’s no deserve to play the brief models because they all have hours to kill.

Play some poker or Uno too.

Write, journal

The COVID-19 pandemic has a lot of people saying we’re living in an remarkable time. Write about it. Or in case you always desired to write down a publication, start writing, Psychology today cautioned.

Go for a stroll, get outside

that you could go away your buildings in most situations, just follow social distancing. if you’re not beneath curfew or look after-in-location orders. doctors say clean air and activity are decent for now not simplest your actual health but also mental fitness, usa these days reported. that you could walk around your local if you live within the suburbs, go to a park, go mountaineering or go strolling. simply be certain you understand where and should you can go when it comes to the state legal guidelines and COVID-19 restrictions.

One area be sure you keep away from is a playground. in case you do come to be on a playground, be sure you wash your fingers and don’t contact your face, united states nowadays said.

Smartphone facts can show which americans are practicing social distancing throughout COVID-19

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