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Quality-Assurance CQIA : Certified Quality Improvement Associate Exam

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Test Number : CQIA
Test Name : Certified Quality Improvement Associate
Vendor Name : Quality-Assurance
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CQIA test Format | CQIA Course Contents | CQIA Course Outline | CQIA test Syllabus | CQIA test Objectives

Computer Delivered � The CQIA examination is a one-part, 110-question, three-and-a-half-hour test and is offered in English only. Of these questions, 100 are scored and 10 are unscored.Paper and Pencil � The CQIA examination is a one-part, 100-question, three-hour test and is offered in English only.

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organizations bottom line through your mastery of quality skills. Becoming certified as a Quality Improvement Associate confirms your commitment to quality and the positive impact it will have on your organization.

Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the body of knowledge.

A. Terms, Concepts, and Principles 1. Quality definitions Describe and distinguish between the common definitions of quality. (Apply)2. Quality planDefine a quality plan, describe its purpose and objectives to achieve the quality mission or policy. Identify the various functional areas and people having responsibility for contributing to its development. (Understand)3. Quality systemsUnderstand the difference and relationship between quality assurance, quality control, and continuous quality improvement. (Understand)4. Organizational cultureUnderstand how culture influences the success of process improvement efforts such as lean, Six Sigma, ISO 9001, Baldrige, and change management. (Understand)5. Employee involvement and empowermentDefine and distinguish between employee involvement and employee empowerment. Describe the benefits of both concepts. (Understand) 6. Systems and processesDefine and distinguish between a system and a process and describe the interrelationships between them. Describe the components of a system � supplier, input, process, output, customer (SIPOC) � and how these components impact the system as a whole. (Analyze)7. VariationDefine and distinguish between common and special cause variation in relation to quality measures. (Understand)8. StandardizationDescribe how quality systems provide consistency and standardization (e.g. ISO 9001). (Remember)Topics in this body of knowledge (BoK) include subtext explana-tions and the cognitive level at which the questions will be written. This information will provide useful guidance for both the test Development Committee and the candidate preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of material that will be covered in the exam. It is meant to clarify the type of content that will be included on the exam. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the syllabu will be tested. A complete description of cognitive levels is provided at the end of this document. BODY OF KNOWLEDGECertified Quality Improvement Associate (CQIA)
B. Benefits of Quality Describe how using quality tools, techniques, and concepts can Strengthen processes and deliverables (including products and services), and how each benefit all parts of an organization. Describe what quality means to various stakeholders (e.g., employees, organizations, customers, suppliers, community, and interested parties) and how each can benefit from quality. (Understand)C. Foundations of QualityUnderstand the key concepts and teachings of the foundational quality thought leaders including 1) Walter Shewhart, 2) W. Edwards Deming, 3) Joseph Juran, 4) Kaoru Ishikawa, 5) Philip Crosby, and 6) Armand Feigenbaum. (Understand)II. Team Basics (16 Questions)A. Team Organization 1. Team purpose Describe why teams are an effective way to identify and solve problems, and describe when, where, why, and how teams can be used effectively. (Apply)2. Types of teamsDefine and distinguish between various types of teams: process teams, continuous improvement teams, workgroups, self-managed teams, ad hoc project teams, cross-functional teams, and virtual teams. (Apply)3. Value of teamsExplain how a teams efforts can support an organizations key strategies and effect positive change throughout the organization. (Understand)
B. Roles and Responsibilities Describe the roles and responsibilities of various team stakeholders: (Understand) 1. Sponsor 2. Champion3. Facilitator4. Leader5. Member6. Scribe7. TimekeeperC. Team Formation and Group Dynamics 1. Initiating teams Apply the elements of launching and sustaining a successful team, including establishing a clear purpose and goals, developing ground rules and schedules, gaining support from management, and obtaining commitment from team members. (Apply)2. Selecting team members Describe how to select team members based on knowledge, skill sets, and team logistics, such as an adequate number of members in relation to the size or scope of the project, appropriate representation from affected departments or areas, and diversity. (Apply)3. Team stages Describe the classic stages of team development: forming, storming, norming, performing, and adjourning. (Understand)4. Team conflict Identify the value of team conflict and recognize how to resolve it. Define and describe groupthink and how to overcome it. Determine how good logistics, an agenda, and effective training facilitate team success. (Analyze)
5. Team decision-making Describe and use different decision-making models, such as voting (majority rule, multi-voting) and consensus. Use follow-up techniques to clarify the issue to be decided, to confirm agreement on the decision, and to achieve closure. (Apply)III. Continuous Improvement Techniques (40 Questions)A. Process Improvement 1. Six Sigma concepts and toolsCompare Six Sigma concepts, tools, and techniques. Understand the DMAIC phases: define, measure, analyze, improve, and control. (Understand)2. Lean concepts and toolsCompare lean concepts, tools, and techniques. Understand lean tools used to reduce waste, including set-up and cycle-time reduction, pull systems (kanban), continuous improvement (kaizen), just-in-time (JIT), 5S, value stream mapping, and error-proofing (poka-yoke). (Understand) 3. BenchmarkingDefine benchmarking and describe how it can be used to develop and support best practices. (Understand)4. Incremental and breakthrough improvement Describe and distinguish between these two types of improvements, the steps required for each, and the type of situation in which either type would be expected. (Understand)
B. Improvement Techniques Select and utilize improvement opportunity techniques and/or methodologies: (Apply) 1. Brainstorming2. Plan-do-check-act (PDCA) cycle3. Affinity diagrams4. Cost of poor quality (COPQ)5. Internal audits C. Improvement Tools Select, interpret, and apply the basic improvement tools: (Apply) 1. Flowcharts 2. Histograms 3. Pareto charts4. Scatter diagrams5. Check sheets6. Control charts7. Decision trees D. Root Cause AnalysisUtilize root cause tools such as the 5 Whys and fishbone diagram to implement correction and corrective action. (Apply)E. Risk Management Understand the tools and techniques used to identify and communicate risks, including failure modes and effects analysis (FMEA) and Strengths, weaknesses, opportunities, threats (SWOT). Understand prioritization of activities and projects based on risk. (Understand)IV. provider Relationship (7 Questions)A. provider selectionIdentify the provider selection criteria and approval process. (Remember)B. provider relationshipUnderstand provider relationships, associated challenges, and effects of a diverse supply base. (Understand)C. provider PerformanceIdentify provider performance measures, including quality performance, on-time delivery, and level of service. (Apply)V. Customer Relationship(7 Questions)A. Customer IdentificationDistinguish between internal and external customers. Describe their influence on products, services, and processes. (Understand)B. Voice of the Customer (VOC)1. Data gathering and useDescribe various methods for collecting customer satisfaction feedback, including formal surveys, informal feedback, warranty claims, and focus groups. Understand the importance of using customer satisfaction feedback to drive continuous improvement. (Understand)2. Complaint processDefine and identify a customer complaint. Understand and apply the complaint handling process including documentation, action taken, and providing resolve to the customer. (Apply) 3. Customer needsUnderstand the key elements of quality function deployment (QFD) and how it identifies and prioritizes customer expectations and needs. (Understand)

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Quality-Assurance real questions

This startup desires to get individuals with autism into tech jobs | CQIA Study Guide and real questions

Leon Campbell, correct, is a quality assurance professional.

Dylan Watton, AHRC

It become 2018, and Leon Campbell become concerned about getting a job.

The Hunter faculty grad, now 25, had a degree in computing device science, but had not ever been employed anywhere before. Campbell, who has autism, puzzled how he'd do as an worker, or even if he'd make a mistake and be penalized for it.

thanks to Hunter's accessibilities job software, though, he heard a couple of startup known as Daivergent, whose aim is to join agencies with a far off tech team of workers of individuals on the autism spectrum.

For the closing two years, Campbell's been a quality assurance professional, making sure that the work others are doing remotely meets the standards of the companies they are working for. he's gotten work experience, but has also gotten the possibility to be trained professional etiquette, the way to retain pace with tasks and how to healthy into an organization structure. Over the telephone, he referred to he is nevertheless getting to know but it surely's all with out the concern of being misunderstood or rejected with the aid of his employer.

"as much as this point I've never had a job, so it turned into a great way of me pretty much studying what are crucial hallmarks of getting a job," he mentioned.

Campbell has avoided being a part of an alarming statistic among individuals with autism. in accordance with a 2017 report from the A.J. Drexel Autism Institute, only 14% of these with autism held a paying job of their group. it's youngsters that 35% of students with autism attend school. in the meantime, records from combine Autism Employment Advisors indicates that more than 1 million individuals with autism will develop into adults within the subsequent 10 years.

within the last a few years, large names in tech like Microsoft and Dell have launched autism hiring classes. this is the place Daivergent is available in. SAP, which makes software for agencies, has an Autism at Work application as well and is working on a pilot application with the startup. a further part of SAP, Fieldglass, which is a dealer management gadget, also makes Daivergent attainable to its purchasers.

The coronavirus pandemic has devastated the financial system, resulting in greater than 36 million jobless claims over the remaining six weeks, and raising questions in regards to the sort of alternatives that might possibly be left for individuals with autism. however Daivergent co-founder Byran Dai says he hasn't considered an have an impact on.

"We're since the far flung environment that groups are relocating to basically taps into the merits of autism skill," he stated.

here's own

For Dai, the query of what happens to all these people who are unemployed or underemployed turned into all too actual.

Dai's more youthful brother Brandon has autism, and when their mom died 5 years in the past, Dai said he realized that now not best become Brandon's largest advocate long past, however his brother would soon be growing old out of state and federally funded classes. definitely, he turns 21 in July and will optimistically proceed on along with his provider company.

or not it's a concept called "falling off the cliff," he spoke of, describing the loss of help and entry to substances individuals might nevertheless need.

at the equal time, Dai's heritage become in statistics science. He'd labored with businesses and startups to build synthetic intelligence applications, and gleaned that there is somewhat a bit of human work that goes into AI-related tasks, like labeling. in the meantime, a good deal of the job placement that these with autism do become with is in what Dai called "a legacy house." Roles like cashiers or grocery baggers.

"it really is the million-greenback question," Dai spoke of. "How do they make sure that after their spouse and children flip 21, or who're already adults, how can they be sure that they don't simply stagnate or stay removed from the 21st century financial system?"

With that in intellect, Dai and his co-founder, Rahul Mahida, launched Daivergent in 2018. The enterprise has two main choices: a remote body of workers that handles information labeling and annotation, and autism ability recruitment, that means Daivergent definitely has a carrier that integrates with HR application that helps groups locate tech skill on the spectrum.

although it might sound basically like a think-good story, Dai referred to Daivergent is never charity. whereas autism looks distinct for distinct individuals, there are those on the spectrum who, he referred to, excel at tasks that are element-oriented, complex and rote, like exceptional assurance and records labeling.

there is a mindset shift at work here, he talked about, "starting to conceptualize autism and issues that could were considered formally as disabilities, in fact as a special approach of seeing the area." And so there's advantage in connecting these with sought-after expertise to the roles that require them, be they full-time, part-time or freelance.

Co-founders Rahul Mahida, left and Byran Dai (second from left) representing Daivergent.

briefly, it's an argument for neurodiversity — a concept which holds that anything like autism is a version in how the mind works, instead of a flaw — at corporations.

"We recognize that there's a major variety of people who are on the spectrum, who're unemployed or underemployed, however they've surprising advantage and are highly proficient and have exquisite potential," spoke of Sarah Loucks, world lead for SAP's Autism at Work program. "but if they don't have the correct atmosphere or possibly alterations or accommodations reckoning on what their selected needs are, it will also be harder for them to shine."

For Daivergent, the work does not end with getting folks plugged into jobs. there's nevertheless that massive unemployment determine to accept as true with.

On the job

There are loads of the explanation why those with autism have struggled with employment. youngsters autism doesn't include one definite set of characteristics, Kim Musheno, vice president of public policy on the Autism Society, cited that some folks with autism may also now not do as well with so-referred to as "tender-talents" that can include knowing a way to costume for an interview or with ease the way to existing smartly.

"when you go to an interview, [it's important] to show that you just're a team participant and how you communicate," she spoke of. "So if in case you have difficulty speaking, you seem to be shy or inward or awkward in any approach...or not it's very complicated for individuals."

All this may knock a qualified candidate out of the working for a job.

regularly, these are one of the crucial training kids learn at summer or after-school jobs in excessive faculty. The employment expense for individuals with autism who not ever worked for pay in excessive school was 40% in comparison to ninety% for those who did, in response to a file on employment outcomes for young adults on the spectrum from the A.J. Drexel Autism Institute.

So soft skills are additionally on the menu for Daivergent. The startup provides training classes in each tech and non-tech areas to help the staff develop into greater candidates.

"The faraway atmosphere that groups are moving to in reality faucets into the merits of autism ability."

Byran Dai, co-founder, Daivergent

Campbell advised me he can flip to Daivergent staffers who are "there just to be sure that i do know what to do when. If i'm ill-organized [they] go over some examples of instances of assignments and, you recognize — even for mental guide in some circumstances."

Dai knows that no longer everyone who comes into Daivergent will wish to be a data annotator or labeler forever. "this is a means to in reality also feed right into a broader mission of getting individuals adventure and the familiarity with what work entails so that Daivergent turns into a steppingstone for them to in fact achieve a tons broader career aspiration," he spoke of.

Going forward, Dai desires to work out how to attain people years before they're ever going to be making an attempt for his or her first job. extra instantly, he desires to extend Daivergent to encompass others who're neurodiverse, like individuals with dyslexia, dysgraphia, ADHD and more.

but all that goes lower back to one of the core premises for why Daivergent exists in any respect: "How do you beginning to tug people faraway from that entrenched view of what's autism, what's ADHD — what may be seen as a bad in an individual and as a substitute truly reframe it," he pointed out.

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PostgreSQL-CE [1 Certification Exam(s) ]
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PTCB [2 Certification Exam(s) ]
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Qlik [2 Certification Exam(s) ]
QlikView [2 Certification Exam(s) ]
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Real-Estate [2 Certification Exam(s) ]
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SASInstitute [15 Certification Exam(s) ]
SAT [2 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
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Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
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Splunk [3 Certification Exam(s) ]
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SUSE [1 Certification Exam(s) ]
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TIA [3 Certification Exam(s) ]
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Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
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USMLE [1 Certification Exam(s) ]
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Veeam [2 Certification Exam(s) ]
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