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000-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation - Dump Information
Vendor | : | IBM |
Exam Code | : | 000-656 |
Exam Name | : | IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
Questions and Answers | : | 119 Q & A |
Updated On | : | January 10, 2018 |
PDF Download Mirror | : | 000-656 Brain Dump |
Get Full Version | : | Pass4sure 000-656 Full Version |
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- Users can create and manage offerings.
- Users can create and manage offering catalogs.
- Users can submit requests for available offerings.
- Users can manage user access to specific offerings.
Answer: C
QUESTION: 109
Which application is used to specify which process will be invoked once a user submits an offering?
- Offerings application
- Offering Catalog application
- Process Request application
- Workflow Designer application
Answer: A
QUESTION: 110
Which statement is true about the Catalogs?
- A catalog is a group of one or more offerings.
- A catalog is a container for one or more Service Requests.
- A catalog is a folder where the users can add favorite offerings.
- There are different types of catalogs such as Service Request or Descriptive.
Answer: A
QUESTION: 111
A service desk agent needs to work on a problem ticket but all the fields are locked. What could be happening?
- The Is Known Error field is checked.
- A root cause must be identified prior to editing the ticket.
- Restrictions in the security group are giving read-only access.
- The status of the problem must be changed to In Progress to enable the fields.
Answer: C
QUESTION: 112
When can a survey be deleted?
- When in Draft status
- When in Closed status
- After the survey report has been run
- After all responses to the survey have been responded to
Answer: A
QUESTION: 113
What is a use case for a Ticket Template?
- applying a source to a ticket
- applying a known solution to a ticket
- applying a consistent summary to a ticket
- applying a Service Level Agreement to a ticket
Answer: C
QUESTION: 114
Which three default attachment file types are supported by global search? (Choose three.)
- .bt
- .xIs
- .log
- .pdf
- .xml
- .doc
QUESTION: 115
Which action is a requirement in order to download and install the Tivoli Remote Diagnostic agent?
- Admin mode must be turned on in order to enable downloading the agent.
- None; the Tivoli Remote Diagnostic agent does not require an installation.
- A user must be logged into the IBM SmartCloud Control Desk to obtain the agent.
- None; the agent is available for download for IBM SmartCloud Control Desk clients on the IBM Software and Download website.
Answer: C
QUESTION: 116
When
trying to classify a Service Request an expected classification is not
displayed but it is listed in the Classification application. What is
the most likely cause?
- The classification is not in an Active status.
- The Service Request object is not listed in the Use With section.
- The correct security rights are not granted to the Classification application.
- The application server must be restarted before new classifications are available for use.
Answer: B
QUESTION: 117
What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)
- Modify the offering type
- re-classify the offering instance
- display the details of a descriptive offering
- allow the users to overwrite the offering workflows
- allow the user to launch the service for an action offering
Answer: C, E, F
QUESTION: 118
The Source field indicates how the Service Request was originated. How is the list of possible values changed?
- modify the maximo.properties file
- edit the TSDTKTSOURCE synonym domain
- edit the Service Request application with the Application Designer application
- extend the Java class associated with the Source field on the Service Request application
Answer: B
QUESTION: 119
Which two types of launch points are available to create an automation script? (Choose two.)
- action
- object
- status
- security
- escalation
Answer: A, B
IBM 000-656 Exam (IBM SmartCloud Control Desk V7.5 Service Request Management Implementation) Detailed Information
C9560-656 Test Information / Examination Information
Number of questions : 61
Time allowed in minutes: 90
Required passing score : 67%
Languages : English
C9560-656 Objectives
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