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HP0-M43 - HP Service Manager 9.x Software - Dump Information
Vendor | : | HP |
Exam Code | : | HP0-M43 |
Exam Name | : | HP Service Manager 9.x Software |
Questions and Answers | : | 113 Q & A |
Updated On | : | October 24, 2017 |
PDF Download Mirror | : | HP0-M43 Brain Dump |
Get Full Version | : | Pass4sure HP0-M43 Full Version |
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QUESTION: 101
How is an interaction created in Service Manager? (Select two.)
- via the Related option in Incident Management
- as part of a change (a task)
- by a Service Desk employee
- by a System Management event
- by an ESS user
Answer: C, E
QUESTION: 102
Which field within the interaction determines the type of record that is created as a result of an escalation?
- Category
- Area
- Subcategory
- Product Type
Answer: A
QUESTION: 103
Which statement is true about forms in Service Manager and Service Desk?
- Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.
- Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.
- In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.
- Placement of items on a form is not as flexible in Service Manager as in Service Desk.
Answer: C
QUESTION: 104
Where is the MySM home page activated?
- Contact record
- Incident Management Profile
- Operator record
- Service Desk Profile
Answer: C
QUESTION: 105
Universal
CMDB detects an unauthorized change to a CI. Which change category will
be used to open an RfC and start the formal Change process?
- Hardware
- Release Management
- Unplanned Change
- Maintenance
Answer: C
QUESTION: 106
What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?
A. SD5.0 > SM7.10 > SM9.20 B. SD5.0 > SD6.1 > SM9.20 C. SD5.0 > SD5.1 > SM9.20 D. SD5.0 > SM7.0 > SM9.20
Answer: C
QUESTION: 107
Which technology is used to connect to Service Manager and SQL Server?
- SQL client
- SQL Plus
- ODBC
Answer: C
QUESTION: 108
Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system? (Select two.)
- Oracle
- MySQL
- Microsoft SQL Server
- SQL Plus
- DB2
Answer: A, E
QUESTION: 109
Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)
- Connect-It
- Import / Export
- SCAuto
- Service Manager Integration Suite (SMIS)
- LDAP
Answer: A, C
QUESTION: 110
When
using a custom calendar definition to determine the work schedule,
which statement is true about sending alerts and notifications to
operators?
- Alerts and notifications are sent without regard to operators work shifts.
- Alerts and notifications are sent to operators during work shifts defined for that week.
- Alerts and notifications are sent to operators only when they are actively logged into Service Manager.
- Alerts and notifications are sent to operators during their defined work shifts.
QUESTION: 111
Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)
- Service Manager Eclipse client
- Service Request Catalog (SRC)
- Service Manager Self-Service client
- Service Request client
- SACM client
Answer: B, C
QUESTION: 112
Which statement is true about categories available to the end user when creating new interactions via Self-Service?
- All new Self-Service interactions will use the Service Catalog category.
- The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.
- Self-Service users can choose their category from the list of active categories in the system.
- All new Self-Service interactions will use the Incident category.
Answer: B
QUESTION: 113
Which
record is a high-level record that defines the basic request
information such as requester, required dates, coordinator, and
description and doesn't contain detailed part information?
- Line item
- Quote
- Order
- Request
Answer: B
HP HP0-M43 Exam (HP Service Manager 9.x Software) Detailed Information
HP0-M43 - HP Service Manager 9.x Software
HP0-M43 Test Objectives
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