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HP0-M43 - HP Service Manager 9.x Software - Dump Information

Vendor	:	HP
Exam Code	:	HP0-M43
Exam Name	:	HP Service Manager 9.x Software
Questions and Answers	:	113 Q & A
Updated On	:	October 24, 2017
PDF Download Mirror	:	HP0-M43 Brain Dump
Get Full Version	:	Pass4sure HP0-M43 Full Version

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HP0-M43 Questions and Answers

QUESTION: 101

How is an interaction created in Service Manager? (Select two.)

via the Related option in Incident Management
as part of a change (a task)
by a Service Desk employee
by a System Management event
by an ESS user

Answer: C, E

QUESTION: 102

Which field within the interaction determines the type of record that is created as a result of an escalation?

Category
Area
Subcategory
Product Type

Answer: A

QUESTION: 103

Which statement is true about forms in Service Manager and Service Desk?

Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.
Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.
In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.
Placement of items on a form is not as flexible in Service Manager as in Service Desk.

Answer: C

QUESTION: 104

Where is the MySM home page activated?

Contact record
Incident Management Profile
Operator record
Service Desk Profile

Answer: C

QUESTION: 105

Universal CMDB detects an unauthorized change to a CI. Which change category will be used to open an RfC and start the formal Change process?

Hardware
Release Management
Unplanned Change
Maintenance

Answer: C

QUESTION: 106

What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?

A. SD5.0 > SM7.10 > SM9.20 B. SD5.0 > SD6.1 > SM9.20 C. SD5.0 > SD5.1 > SM9.20 D. SD5.0 > SM7.0 > SM9.20

Answer: C

QUESTION: 107

Which technology is used to connect to Service Manager and SQL Server?

SQL client
SQL Plus
ODBC

Answer: C

QUESTION: 108

Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system? (Select two.)

Oracle
MySQL
Microsoft SQL Server
SQL Plus
DB2

Answer: A, E

QUESTION: 109

Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)

Connect-It
Import / Export
SCAuto
Service Manager Integration Suite (SMIS)
LDAP

Answer: A, C

QUESTION: 110

When using a custom calendar definition to determine the work schedule, which statement is true about sending alerts and notifications to operators?

Alerts and notifications are sent without regard to operators work shifts.
Alerts and notifications are sent to operators during work shifts defined for that week.
Alerts and notifications are sent to operators only when they are actively logged into Service Manager.
Alerts and notifications are sent to operators during their defined work shifts.

QUESTION: 111

Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)

Service Manager Eclipse client
Service Request Catalog (SRC)
Service Manager Self-Service client
Service Request client
SACM client

Answer: B, C

QUESTION: 112

Which statement is true about categories available to the end user when creating new interactions via Self-Service?

All new Self-Service interactions will use the Service Catalog category.
The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.
Self-Service users can choose their category from the list of active categories in the system.
All new Self-Service interactions will use the Incident category.

Answer: B

QUESTION: 113

Which record is a high-level record that defines the basic request information such as requester, required dates, coordinator, and description and doesn't contain detailed part information?

Line item
Quote
Order
Request

Answer: B

HP HP0-M43 Exam (HP Service Manager 9.x Software) Detailed Information

HP0-M43 - HP Service Manager 9.x Software

HP0-M43 Test Objectives

References:

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HP0-M43 - HP Service Manager 9.x Software - Dump Information

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HP0-M43 Questions and Answers

QUESTION: 101

Answer: C, E

QUESTION: 102

Answer: A

QUESTION: 103

Answer: C

QUESTION: 104

Answer: C

QUESTION: 105

Answer: C

QUESTION: 106

Answer: C

QUESTION: 107

Answer: C

QUESTION: 108

Answer: A, E

QUESTION: 109

Answer: A, C

QUESTION: 110

QUESTION: 111

Answer: B, C

QUESTION: 112

Answer: B

QUESTION: 113

Answer: B

HP HP0-M43 Exam (HP Service Manager 9.x Software) Detailed Information

HP0-M43 - HP Service Manager 9.x Software

HP0-M43 Test Objectives

References:

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