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C9560-652 - IBM SmartCloud Control Desk V7.5 Fundamentals - Dump Information

Vendor : IBM
Exam Code : C9560-652
Exam Name : IBM SmartCloud Control Desk V7.5 Fundamentals
Questions and Answers : 100 Q & A
Updated On : October 17, 2017
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C9560-652 Questions and Answers



An object structure can be consumed by which two capabilities? (Choose two.)

  1. Pole
  2. Action
  3. Report
  4. Workflow
  5. Migration

Answer: C, E


What are three sections of the Self Service Center? (Choose three.)

  1. My News
  2. My Assets
  3. My Solutions
  4. My Requests
  5. My Service Desk
  6. My Configuration Items

Answer: A, B, D


Which process changes the definition of a Configuration Items?

  1. Change Management
  2. Release Management
  3. Configuration Management
  4. Configuration Items Management

Answer: C

Where can a system administrator find the applications to set up organizations and sites?

  1. Configuration module
  2. Administration module
  3. System Configuration module
  4. Platform Configuration module

Answer: B


How can a user view the topology of a configuration item (CI) affected by an incident?

  1. From the incident record, navigate to the CI Topology tab
  2. From the incident record, open the Select Action menu, and select View CI Topology
  3. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
  4. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

Answer: C



Impact Analysis is a part of which process?

  1. Change Management
  2. Incident Management
  3. Release Management
  4. Configuration Management

Answer: A


Where can a user find the application to manage authorized assets?
  1. Assets module, Authorized Assets application
  2. IT Infrastructure module, Reconciliation application
  3. IT Infrastructure module, Authorized Assets application

Answer: A


Which application is used in IBM SmartCloud Control Desk V7.5 to manually import data such as users, assets, and configuration items?

  1. Data Analyzer
  2. Migration Manager
  3. Integration Framework
  4. Enterprise Identity Mapping

Answer: C


The Start Center’s Help menu provides links to which two resources? (Choose two.)

  1. IBM Redbooks
  2. Self Service Help
  3. StartCenterHelp
  4. IBM Electronic Support
  5. IBM developer Works Wiki

Answer: C, D


What is the purpose of the Update Promotion action?

  1. To update attributes of the configuration item (CI) based on the information from the Actual CI
  2. To update attributes of the Actual CI based on the information from the CI
  3. To update attributes of the CI based on the information from the Change Management process
  4. To update attributes of the Actual CI based on the information from the Change Management process

Answer: A


Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

  1. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
  2. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
  3. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
  4. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Answer: D



Which records are updated as a result of the reconciliation process?

  1. Linked assets
  2. Configuration items
  3. Actual configuration items
  4. No records are updated by the reconciliation process

Answer: D

IBM C9560-652 Exam (IBM SmartCloud Control Desk V7.5 Fundamentals) Detailed Information

C9560-652 Test Information / Examination Information

Number of questions : 50
Time allowed in minutes: 90
Required passing score : 66%
Languages : English

C9560-652 Objectives


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