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000-018 - IBM Tivoli Service Request Manager V7.1 Implementation - Dump Information

Vendor	:	IBM
Exam Code	:	000-018
Exam Name	:	IBM Tivoli Service Request Manager V7.1 Implementation
Questions and Answers	:	114 Q & A
Updated On	:	November 3, 2017
PDF Download Mirror	:	000-018 Brain Dump
Get Full Version	:	Pass4sure 000-018 Full Version

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000-018 Questions and Answers

Answer: B

QUESTION: 104

What are possible sources for an externally created resource set definition file for Log Trace Analyzer?

1. The resource set generator, the log installer, and the IBM Tivoli Service Request Manager V7.1 (TSRM) installer
2. The Integration installer, the middleware installer, and the TSRM Launchpad installer
3. The resource set generator, the middleware installer, and the TSRM Launchpad installer
4. The resource set generator, the middleware installer, and the TSRM Base Services installer

Answer: C

QUESTION: 105

When using the Related Records tab to relate records, which action can be taken?

1. Attach record
2. Update record
3. Create worklog
4. None, informational only

Answer: A

QUESTION: 106

IBM Tivoli Service Request Manager V7.1, Tier-1 agent opens existing priority 1 ticket which is in Closed status. The agent wants to update the Summary and Classification fields which are incorrectly entered. The agent chooses Select Action menu and then Edit History option of the closed ticket. How can changes be made to the Summary and Classification fields?

1. Edit Summary field and click Detail Menu to select Classification field
2. Cannot make changes to Classification field, but can make changes to the Summary field
   
   
3. Edit Summary field, click Specifications tab, and then Detail Menu to select Classification field
4. Cannot make changes to Summary field, but can click Detail Menu to select Classification field

Answer: B

QUESTION: 107

When setting up IBM Tivoli Service Request Manager V7.1 Launch in Context, in addition to setting up security, which two attributes are required? (Choose two.)

1. Registered launch entries
2. Publish and query application data
3. Configure an application to have a User Interface control
4. Logical Management Operations supported by the Integration Module
5. Operational Management products that the Integration Module supports

Answer: A, C

QUESTION: 108

The Service Catalog is installed. There is a customer requirement to change the behavior of the internal Catalog Purchase Requisition creation. Upon approval of the Catalog Request, a new internal Catalog Purchase Requisition is created with a status Unapproved. The customer needs it to be created with an Approved status. Which application should be used to change the default status of the Catalog Purchase Requisition?

1. Organizations
2. Catalog Orders
3. Catalog Requests
4. Catalog Purchase Requisition

Answer: A

QUESTION: 109

Which two statements are true? (Choose two.)

1. The administrator grants rights to Catalog records in the Security Group application.
2. The administrator grants rights to Catalog records in the Catalogs application.
3. The user must have a Labor record associated in order to create Offering Catalog records.
4. The administrator grants rights to Catalog records in the Database Configuration application.
5. The user must have access rights to at least one active Catalog in order to create Offering Catalogs.

Answer: B, E

QUESTION: 110

The Service Catalog is installed. There is a need to modify configuration to reference a different Organization, Site, Set, and Vendor. IBM Tivoli Service Request Manager V7.1 updateTool can be used to accomplish this task. Prior to running the updateTool, it must be configured. Which three areas must be identified as a subject to update? (Choose three.)

1. Roles
2. Services
3. Workflow
4. Job Plans
5. Escalations
6. Classifications

Answer: B, D, F

QUESTION: 111

Which Service Catalog security group role is responsible for the following:

Performing all operational processes and procedures of the Order Planning and Fulfillment, ensuring that all IT services and infrastructure meet operational targets. Running and monitoring infrastructure components.

1. Operations Analyst
2. Operations Specialist
3. Service Delivery Manager
4. Service Catalog Administrator

Answer: A

QUESTION: 112

When creating a service instance, what is a valid fulfillment type?

1. IT Service
2. Action Service
3. Service Catalog
4. Enterprise Service

Answer: B

QUESTION: 113

A company defines its Service Catalog and how the service for "Build standard Web Server" will be provided when it is ordered. The Job Plan, STNDWSJBPLN, is created to fulfill the service. The customer notices that when the record is set to the In Progress status, all related tasks are not automatically set to the In progress status. Why was the status of these tasks not changed?

1. Predecessors are not defined for tasks.
2. Predecessors are defined for tasks and the flag Flow Controlled is checked.
3. Predecessors are defined for tasks but the flag Flow Controlled is not checked.
4. Predecessors are not defined for tasks and the flag Flow Controlled is checked.

Answer: B

QUESTION: 114

Service Catalog is installed, but a user is unable to access a particular catalog. How can the administrator determine the issue?

1. Check catalog access for given group in Catalogs application.
2. Check the user Profile information for default Insert Site option.
3. Check catalog access for given group in Security Groups application.
4. Check user Profile information for Ship To address - it must be filled in.

Answer: B

IBM 000-018 Exam (IBM Tivoli Service Request Manager V7.1 Implementation) Detailed Information

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