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000-428 - IBM Certified Specialist System z Technical Support V3 - Dump Information

Vendor : IBM
Exam Code : 000-428
Exam Name : IBM Certified Specialist System z Technical Support V3
Questions and Answers : 45 Q & A
Updated On : November 2, 2017
PDF Download Mirror : 000-428 Brain Dump
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000-428 Questions and Answers


A customer is planning an upgrade from a z9 EC to a z10 EC E40. They find that only two power sockets are available but four power feeds are listed as required. Which of the following should be recommended?

  1. Submit an RPQ to change the requirement to two power feeds only.
  2. Go with two power feeds. The z10 reliability is very high and the model E40 can, in fact, function with two power feeds, so the loss of redundancy is not a problem.
  3. Evaluate the trade-offs between loosing power feed redundancy and the installation of two additional feeds.
  4. Install two additional power feeds.

Answer: D


QUESTION: 40

A customer is currently running a z10 BC. The customer is concerned because the machine is at 95% utilization and response time is suffering. Which of the following actions meets this customer issue?

  1. Discuss an upgrade to a z10 EC
  2. Discuss the addition of an extra CP to the z10 BC
  3. Run and discuss the results of the IBM Health Checker for z/OS
  4. Discuss adding another z10 BC server

Answer: A


QUESTION: 41

What is the best response when the Data Center Manager complains to you about the end of life of their current Tandem Non-Stop system that runs their ATM and Point of Sale (POS) Networks?

  1. Contact the IBM Banking Center of Excellence to learn about a new offering with ACI BASE24- eps on System z.
  2. Schedule a conference call to discuss porting their existing UNIX application on Tandem to UNIX System Services on z/OS.
  3. Contact the Watson Research Lab for information on the Bank of the 21 St Century that runs on the IBM Virtualization Engine
  4. Call your Techline FSS specialist to perform a sizing on moving the Tandem workload to System z.

Answer: A


QUESTION: 42

A customer has several System z servers and plans to add capacity to those systems. Which of the following actions should the System z Technical Specialist first pursue?

  1. Prepare a configuration for each upgrade based upon customer expectations and CP3000
  2. Present a solution including zIIP and zAAP processors
  3. Present a solution based upon current sales promotions .
  4. Prepare solution including consolidation of servers

Answer: A


QUESTION: 43

An installed System z customer has hired a new IT Director with a strong Sun background. The new Director is very interested in discussing z10 virtualization and contrasting it with his knowledge of Sun Containers. Which of the following is considered an advantage of z10's virtualization as compared to Sun Containers?

  1. z10 virtualization requires and utilizes z/VM and Performance Toolkit
  2. z10 virtualization is hardware implemented and does not require software or firmware.
  3. z10 virtualization supports multiple operating systems, versions and release levels simultaneously.
  4. z10 virtualization is less expensive to implement for a single virtual image compared to Sun Containers

Answer: C


QUESTION: 44

A customer has a Power Systems 570 and an IBM z990 currently installed. They are interested in using a large number of LPARs to replace older non-IBM servers running Linux. The customer technical staff asks the System z Technical Specialist why the work should be on the Power System 570 instead of the System z. Which of the following addresses this question?

  1. z990 does not support multiple copies of Linux
  2. Power Systems 570 resources are less expensive
  3. z990 requires the use of VM for running Linux guests
  4. Power Systems 570 can support more LPARs than the z990

Answer: D


QUESTION: 45

A z/OS customer is trying to decide whether to acquire a used z990 or a new z10 EC and use the MIDAW Facility. What risk will the customer need to consider on the z990?

  1. z/OS 1.6 is not supported
  2. MIDAW requires FICON
  3. MIDAW requires z/VM
  4. MIDAW Facility is not supported

Answer: D


IBM 000-428 Exam (IBM Certified Specialist System z Technical Support V3) Detailed Information

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ity. We rounded the values and input the values. volume at starting of Day (Million Acre-toes) height at beginning of Day (m) N/A N/A 0.2255094815 250 0.2263371694 250.4507464564 0.2260942612 250.3125049723 0.2258522227 250.1747584886 0.2266890537 250.6510073565 0.2264448903 250.5120515212
0.2262015973 250.3735910153 0.2263544242 250.4605663382 0.2262274543 250.3883065107 0.2271784386 250.9295211987 0.2278137888 251.2911053396 0.2282971504 251.5661912804 0.2281473207 251.480921693 0.2278980142 251.3390388683 0.2276495804 251.1976527083 0.2274020189 251.0567629879 0.2273723293 251.0398663514 0.2271257445 250.8995324572 0.2268800311 250.7596945237 0.2266351888 250.620352324 0.2265074672 250.5476646686 0.2262639508 250.4090770674 0.2268625545 250.7497484136 0.2266177743 250.610441532 0.2263738647 250.4716301408 0.2261988253 250.3720134927 0.2259564122 250.2340537378 0.2260228686 250.2718747332 0.2257810863 250.1342740284 0.2255561733 250.0062737877 0.2256493214 250.0592852812 0.2257011332 250.0887719335 0.2271292583 250.9015321772 0.2275387825 251.1345964931 0.2272946109 250.9956359986 0.2271313004 250.9026943864 0.2274275674 251.0713028813 0.2272380377 250.9634396422 0.2269949272 250.8250829919 0.2267526772 250.6872161256 0.2266267874 250.6155710056 0.2264698457 250.5262539126 0.2262294636 250.3894500393 0.2268176907 250.7242159809 0.2265760699 250.5867071289 0.2266298089 250.6172905353 0.2263888564 250.4801620776
0.2261872635 250.365433529 0.2259478917 250.2292046718 0.2272021287 250.9430034918 0.2270598951 250.8620569244 0.227274665 250.9842845713 0.227031425 250.8458542588 0.2267890456 250.7079137667 0.2265475266 250.5704628525 0.2263068673 250.4335012729 0.2261230675 250.3288989443 0.2258839258 250.192801008 0.2261153927 250.3245311533 0.2258622785 250.180481336 0.2259588233 250.2354259397 0.226006271 250.2624289153 0.2257535484 250.1186019108 0.2255327345 249.9929345533 0.2254677173 249.9559325704 0.225216935 249.8132098558 0.2260643109 250.2954599723 0.2260826299 250.3058855062 0.2258296332 250.1619025535 0.2255775454 250.0184368879 0.2260173663 250.2687433537 0.2261881038 250.3659117646 0.2264462291 250.5128134194 0.2263701812 250.4695338408 0.226116155 250.3249649938 0.2261962881 250.3705695287 0.226174884 250.3583882554 0.2259215566 250.2142170964 0.2256691383 250.0705632846 0.2254176287 249.9274266544 0.2253287775 249.8768605829 0.225078498 249.734424024 0.2249691266 249.6721796569 0.224720153 249.5304862649 0.224596087 249.4598790663 0.2244484744 249.3758712749 0.2259531523 250.2321985098 0.2264128704 250.4938286781
0.2261586917 250.3491730346 0.2259054223 250.2050348932 0.225667812 250.0698084609 0.2251230571 249.7597830452 0.2244455238 249.3741920647 0.2237704625 248.9900079315 0.2230978868 248.6072383816 0.2238908107 249.0584992898 0.2237375402 248.9712715165 0.2230650863 248.5885712899 0.2223951327 248.2072939853 0.2230509437 248.5805225845 0.2229622929 248.5300705373 0.2236402236 248.915887653 0.2230521301 248.5811977673 0.2223822249 248.1999480099 0.2224588346 248.2435473488 0.2218681554 247.9073859468 0.2230952115 248.6057158089 0.2224251454 248.2243744724 0.2217575932 247.8444638605 0.2210925697 247.4659923661 0.2204300902 247.0889686213 0.2216251701 247.7691005588 0.2231479012 248.6357020609 0.2240946384 249.1744996659 0.2241416162 249.2012352148 0.2242116711 249.2411041444 0.2257512183 250.1172758362 0.2269579128 250.8040177805 0.2272090442 250.9469391239 0.2271207861 250.8967105799 0.2269180903 250.7813543649 0.2266001129
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Dissatisfacion with regards to Managerial management options administration Essay
published: 23, March 2015
This essay has been submitted by means of a pupil. here's not an example of the work written by using our knowledgeable essay writers.
The examine emphasizes on IT managers management suggestions and what affect these management recommendations have on IT personnel expression of dissatisfaction. The stylish variable was response to dissatisfaction; leadership options adopted by IT managers and leadership innovations affect had been the independent variables. Three standardized, valid and authentic tools had been adopted to compile statistics. Respondents have been drawn from Indian, Indian multinational and multinational IT organizations. The article maps the behavioural variations and their implications in IT groups in line with management techniques/affect and response to dissatisfaction. The foremost findings point out that in IT companies prescriptive strategies had been engaged greater than restrictive concepts. The leadership innovations have a useful influence on IT personnel. essentially the most favored expression to dissatisfaction changed into voice i.e. valuable and active technique to specific dissatisfaction. The element findings and implications are mentioned in the article in aspect.
keyword phrases employee dissatisfaction, management recommendations, organizational behaviour, Human supplies administration, Expression of dissatisfaction
INTRODUCTION Leaders encourage and stimulate others to obtain worthwhile desires. Most definitions of leadership emphasize; in the beginning, management is a social have an effect on procedure and cannot exist with out a leader and one or more followers. Secondly, management elicits voluntary action on the part of followers. at last, leadership results in followers' behaviour that's purposeful and purpose-directed in some type of geared up setting. although leadership is probably the most often studied topic yet the exact nature of leadership and its relationship to key criterion variables equivalent to subordinate pride, dedication, and efficiency continues to be unclear, to the aspect where Fred Luthans, in his book 'Organizational Behaviour' (2005), talked about that "it [leadership] does remain pretty a great deal of a 'black field' or unexplainable idea."
management concepts: The literature frequently suggests that effective leaders categorical their need for vigour and influence in ways in which improvement the corporation.
The gaining knowledge of strategies motion, thinking, and accessing others are colossal in predicting transformational management however researching via feeling isn't a major predictor. There was no change between guys and girls within the use of gaining knowledge of concepts and transformational leadership. Gentry et al (2011) discovered the biggest gaps among generations in leading personnel, exchange administration, and constructing and mending relationships. lots of the contemporary literature assessment highlights the fact that freeing, self sustaining, interdependent and prescriptive chief habits creates the correct climate for employees to be extra read 000-428y, willing, agile and able to have interaction in meaningful and creative behaviors at the workplace. Arie et al (2007) job pride of subordinates turned into discovered to be greater when the style of strategic have an effect on practiced by way of their supervisor fit their regulatory mode orientation. Bono et al (2007) found personnel who regulated their feelings skilled decreased job satisfaction and improved stress, however those with supervisors excessive on transformational leadership have been less likely to experience decreased job satisfaction.
Job satisfaction and dissatisfaction: Job delight has the expertise to have an effect on a wide array of behaviours in companies and make contributions to employees' levels of well being. in the west analysis has indicated a decline over the past decade Korentz (2003) and dissatisfaction become with organizations promotion, bonus policies, pension and health plans Bachman (2005).personnel with high job dissatisfaction exhibited the maximum creativity when continuance dedication become high and when (1) useful comments from coworkers, or (2) coworker assisting and help, or (3) perceived organizational aid for creativity became excessive Zhou and George(2001). The reason for measuring job delight via action inclinations is that nice and terrible emotional experiences linked to job will evoke respectively approach - avoidance motion inclinations Alt Powell (2006). Perry and Mankin (2007) examined the interrelationships among worker have confidence within the chief govt of the corporation, believe in the company and work delight. Rao et al (2005) found organizational lifestyle to vastly affect how personnel view their organizational duties and their job delight. Thomas and Au (2002) found cultural groups responded otherwise to low job delight with exit, voice, loyalty, or forget about. Daley (1992) found a challenging job and a collegial workgroup are inclined to enhance voice and loyalty while minimizing tendencies lean toward exit and forget about behaviours. Rusbult et al (1988) discovered excessive pride and investment inspired voice and loyalty and discouraged exit and neglect.
want AND reason FOR THE present analyze The emphasis on management and dissatisfaction in IT businesses has no longer been methodologically researched and its implications scantly accessible in India. only a few reports have been finished internationally on these variables personally. The existing study 000-428 is a major try and have in mind and discover in the Indian IT context the behavioural variations and their implications that these variables have on personnel. The insights will contribute in opposition t the simple figuring out of the leadership thoughts and the way these strategies affect personnel in IT companies. it's an earnest try to bridge the gap specifically during this area by means of highlighting the relevance and value of leadership to administration, particular person, and companies and hoping this study 000-428 will provoke a collection of great and productive discussions on the field. The examine will usher in sharp focal point the most important challenges in these behavioural domains encountered and the solutions that will support IT companies to deal extra scientifically in increasing their effectiveness.
The principal purpose of the study 000-428 was to discover the management thoughts adopted with the aid of managers and the affect it has within the IT companies. The analyze additionally investigates the connection between leadership ideas/affect and expression of dissatisfaction.
system Operational definitions of the variables below investigation: management/have an effect on®  The definitions given by Cooke (1997) from the manual leadership/have an effect on®-measuring the impact of leaders on organizational performance turned into adopted during this examine. management options  : The extent to which managers individually act in Prescriptive versus Restrictive ways. Prescriptive management suggestions - those recommendations that ebook or direct the actions and behaviours of others toward goals, alternatives, and techniques for project accomplishment. Restrictive leadership ideas - those that constrain or restrict activities and behaviours with admire to desires, alternatives, and techniques for assignment accomplishment. impact on Others  : The extent to which managers encourage or drive individuals to behave in valuable versus shielding techniques. valuable impact on Others - motivate people to believe and behave in success-oriented and cooperative ways in which emphasize increase and construction. protective impacts on Others - power americans to feel and behave in both aggressive or passive how you can protect their reputation and position. Passive/protecting influence - might be inadvertently, these leaders undertake thoughts that lead others to consider insecure or apprehensive, managed and restrained, and uneasy about interpersonal members of the family inside the corporations. Aggressive/protecting impact - without delay or indirectly, these leaders show techniques that lead others to consider anxious about their status and have an impact on, worry about how they look relative to others, and fixate on short-term (and infrequently beside the point) performance standards.
Responses to Job Dissatisfaction - The definitions given via Rusbult and Lowery (1985) have been adopted. Exit: Behaviour directed in opposition t leaving the firm, hunting for a brand new job in addition to resigning. Voice: Actively and Constructively trying to enrich circumstances like suggesting advancements and discussing issues with superiors. Loyalty: Passively however optimistically expecting circumstances to improve like talking up for the firm in the face of exterior criticism and trusting the corporation and its administration. overlook: Passively allowing conditions to worsen like persistent absenteeism, lateness, decreased efforts including error rates.
sample measurement 515 IT personnel from 87 Indian, Indian multinational organisations and multinational IT agencies have been surveyed for the look at. The sample was drawn from the entire three tiers of administration. 305 IT employees from the junior stage executives, 148 from the middle degree managers and 62 from the senior stage administration had been administered the questionnaire. Respondents who've worked for at the least one year and have customary their boss for at the least 12 months have been blanketed for the present study 000-428. The stratified random sampling method became adopted for the present look at. personnel with minimum twelve months work adventure and have regularly occurring their boss for three hundred and sixty five days were best requested to fill the questionnaire. Two standardized, official and legitimate tools - Robert A. Cooke's (1996) leadership/impact® instrument and response adopted through personnel to categorical dissatisfaction turned into developed by using the researcher in line with the mannequin developed via Rusbult and Lowery (1985) were adopted.
sample PROFILE Respondents have been drawn from 87 I.T organizations. Entry stage managerial degree (fifty nine.2%), followed by way of middle degree (28.7%) and true management (12%). for many respondents this become their first organization (forty three.5%) followed with the aid of one firm alread 000-428y labored for (20.eight%), two groups alread 000-428y worked for (sixteen.7%), three corporations alread 000-428y labored for (13.2) and the optimum changed into eight companies alread 000-428y labored for (0.6%). 30.1% were feminine and sixty nine.9% had been male respondents. The maximum turned into within the age group 21-25 yrs (forty eight.3%), followed by way of 26-30 yrs (30.1%), 31-35 yrs (13.four%), simplest 0.2% had been drawn from the above 50 yrs age community. The highest training stage attained become bachelor degrees (60.6%) followed via masters degree (33%), Diplomas (three.7%), and different qualifications that encompass certificate and diplomas and levels outside the formal academic structure. The marital popularity changed into that sixty nine.1% had been single, followed through married (29.7%) and the least had been in the others category (1.2%) i.e. divorcees, widows or widowers. The work event of the respondents exhibit that the majority respondents had 1-3 yrs (forty.8%) experience adopted via 1 year experience (sixteen.5%), three-5 yrs (16.3%), 5-7 yrs (9.7%), above eleven yrs (eight%), 9-11 yrs (4.7%) and the least 7-9 yrs (four.1%) work journey. the majority had wide-spread 000-428 their boss for 1 year (forty five.8%) followed by using 1-three yrs (42.9%), 3-5 yrs (6.four%), above eleven yrs (1.9%), 5-7 yrs (1.6%), 7-9 yrs (1.2%) and the least being 9-11 yrs (0.2%).
results Manages commonly adopted suggestions which e-book or direct the actions and behaviours of their subordinates toward dreams, opportunities, and methods (Prescriptive imply = three.forty nine). Prescriptiveii leadership offers subordinates a path to channel their efforts, chief acts as a model regarding how things should be executed, engages in high quality reinforcement to inspire the repetition of desired behaviours, and sets parameters specifying subordinates sphere of have an effect on.
from time to time managers adopted innovations which constrain or prohibit actions and behaviours with appreciate to desires, alternatives, and techniques (Restrictive suggest = three.04). Restrictiveii leadership provides subordinates directions that may still no longer be pursued, the leader acts as a model regarding behaviours to be averted, chief engages in bad feedback to discourage the repetition of undesired behaviours, and units parameters limiting subordinates sphere of have an impact on.
When the suggest is 4.0 and above the prescriptive ideas are stated to be potent and do have a useful impactiii on others. When the suggest is 2.0 - 2.5 the restrictive recommendations are strong and will have shielding influence on others. When the restrictive and prescriptive recommendations are equal then they cancel out each different and this could lessen the effective have an effect on and raise the passive/defensive impact on others. youngsters when both restrictive and prescriptive options are vulnerable then these behaviours are not exhibited by using managers in IT organizations.
IT managers management recommendations to an outstanding extent has a beneficial have an effect on (imply = three.37) on others i.e. it motivates personnel to believe and behave in success-oriented and cooperative ways in which emphasize growth and development. This became adopted by means of shielding influence (suggest = 2.seventy nine) i.e. power individuals to think and behave in either aggressive or passive tips on how to offer protection to their repute and position. The leadership ideas have a moderate passive/shielding have an effect on on subordinates i.e. possibly inadvertently; these leaders adopt suggestions that lead others to feel insecure or worried, managed and restrained, and uneasy about interpersonal relations within the groups. They also have a reasonable aggressive/shielding have an impact on (mean = 2.seventy five) i.e. at once or in a roundabout way, these leaders show thoughts that lead others to suppose anxious about their fame and impact, fret about how they look relative to others, and fixate on brief-term (and sometimes beside the point) efficiency standards.
Chart 1: Indicating the relationship between responses against dissatisfaction and variables. IT worker's most favorite response to dissatisfaction became voice followed by loyalty, exit and neglect was least favored. This pattern was followed on all the fourteen gadgets except communique item the place neglect is favourite after voice and loyalty and exit was least favored. Exit changed into by and large favorite when dissatisfaction was with job security (23.5%), earnings (19.2%), and fair medication (17.three%) and least favored when disenchanted with communication (four.3%), hobby (from intrinsic aspects of job) (6%), and intrinsic aspects of job (except ease) (7.four%). Voice became most favored response to dissatisfaction for activity (from intrinsic points of job) (58.4%), conversation (fifty eight.3%), and chance for advancement (56.7%) and lesser favourite response in opposition t job protection (forty one%), company guidelines and management practices (46.four%) and advantages (forty six.6%). Loyalty turned into essentially the most preferred response to appreciation from management (37.7%), benefits (36.5%) and company policies and administration practices (35.1%) and was favored lesser for revenue (25.6%), job security (28.5%) and supervision (28.7%). overlook response was favourite as a response to enterprise guidelines and management practices (eight.three%), social aspects of job (7.8%) and job security (7%) and least favorite for probability for advancement (3.5%), pastime (from intrinsic elements of job), working conditions (except hours) (four.7%) and advantages (4.9).
The chi rectangular indicating the strength of relationship between variables, that is, 245.394, greater the price better the relationship between two variables. for the reason that Sig. cost is lower than .01 the connection is statistically giant.
H1: There may be no tremendous relationship between management thoughts and management influence in IT businesses. here effects point out that the null hypothesis H1 is rejected and the alternate speculation is authorised that there turned into gigantic relationship between management innovations and management affect in IT groups.
table 1: Indicating Pearson correlations amongst management strategies adopted via managers and its influence in IT corporations management ideas management ideas Impacta advantageous Sig. Passive/ protecting Sig. Aggressive/ defensive Sig. Prescriptive leadership approach
.795**
.000
.009
.415
-.065
.072
Restrictive leadership strategy
.480**
.000
.424**
.000
.428**
.000
* giant at the 0.05 level. ** colossal at the 0.01 degree.
aFrom management/have an effect on® comments record by using R.A. Cooke, Human Synergistics. Copyright © 2008 by Human Synergistics international. tailored by permission.
It was found that Restrictive (.480**) leadership recommendations were positively correlated to positive management approach influence. Restrictive management strategy changed into positively correlated to Passive/protective (.424**) and Aggressive/defensive (.428**) defensive.
The strongest correlation became found between Prescriptive leadership method and valuable impact (795**).
H2: management strategies of managers don't have any have an impact on on the management have an impact on on personnel in IT businesses. here effects indicate that the null speculation H2 is rejected and the alternate speculation is authorised. leadership strategies of managers did have an effect on the leadership influence on employees in IT agencies.
model summary a,b,c Indicating squared varied correlations of leadership ideas (Prescriptive and Restrictive) with Constructivea leadership have an effect on, Passive/Defensivea management affect, and Aggressive/Defensivea leadership impact mannequin abstract a (advantageous affect) model
R
R square(a)
Adjusted R rectangular
Std. Error of the Estimate
.992(d)
.985
.985
.42790
d Predictors: prescriptive, restrictive
mannequin abstract b (Passive/Defensivea management impact) model
R
R square(a)
Adjusted R square
Std. Error of the Estimate
.983(d)
.965
.965
.53101
d Predictors: restrictive, prescriptive
model summary c (Aggressive/Defensivea leadership impact) mannequin
R
R rectangular(a)
Adjusted R rectangular
Std. Error of the Estimate
.981(f)
.962
.962
.55028
f Predictors: restrictive, prescriptive
Prescriptive and Restrictive leadership recommendations greatly influenced useful impact. Prescriptive leadership strategy had the strongest have an impact on adopted with the aid of Restrictive leadership approach. collectively these two variables defined 98.5% (R rectangular = .985) of the adaptation within the constructive impact on respondents and the mannequin was discovered to be massive on the 0.01 level of magnitude.
Prescriptive and Restrictive leadership techniques drastically influenced Passive/defensive have an effect on. Restrictive management method had the strongest have an effect on. Prescriptive leadership approach had a poor affect on Passive/protecting influence. collectively these three variables defined ninety six.5% (R rectangular = .965) of the edition within the Passive/shielding impact on respondents and the model become found to be tremendous on the 0.01 stage of value.
It became discovered that Restrictive, Prescriptive management suggestions vastly influenced Aggressive/protective impact. Restrictive leadership method had the strongest impact. Prescriptive management strategy had a negative impact on Aggressive/protecting have an effect on. collectively these two variables defined 96.2% (R square = .962) of the variation within the Aggressive/shielding affect on respondents and the mannequin became found to be big on the 0.01 stage of value.
H3: leadership techniques' affect on personnel doesn't have an effect on the expression of job dissatisfaction of personnel in IT organizations. results indicate that H3 is rejected as leadership techniques did have an effect on the expression of job dissatisfaction of employees. standard Canonical Discriminant feature - stepwise discriminant analysis changed into carried out to identify which independent variables exotic and affected response to dissatisfaction almost about job pride dimensions.
desk 5: Indicating discriminant analysis for managerial management strategiesa, and leadership impacta) and response to dissatisfaction on dimensions Standardized Canonical Discriminant feature Coefficients Canonical Discriminant function Coefficients Unstandardized coefficients Unstandardized canonical discriminant coefficients %correct JOB security characteristic
function
feature
1
1
1
Restrictive ideas
-.890
Restrictive ideas
-1.849
neglect
-.974
73.5
interest (from intrinsic elements of job) Passive/protective
.875
Passive/protecting
1.602
Loyalty
.250
fifty four.7
probability FOR development Aggressive/shielding
.971
Aggressive/defensive
1.783
forget
1.289
seventy eight.4
APPRECIATION (from administration) Passive/
defensive
-.714
Passive/
shielding
-1.328
Exit
-.866
70.4
Prescriptive
-.626
Prescriptive
-.904
Loyalty
-.224
fifty six.four
business policy AND administration PRACTICES Restrictive
1.000
Restrictive
1.961
Exit
-.242
60.9
INTRINSIC facets OF JOB (except for ease) advantageous
1.038
helpful
1.394
neglect
1.027
seventy seven.5
SOCIAL elements OF JOB Passive/protecting
.525
Passive/protective
.819
Exit
.479
seventy five.6
WORKING circumstances (excluding hours).
Passive/protecting
-.800
Passive/shielding
-1.274
Exit
-.627
seventy seven.3
verbal exchange Passive/
protecting
-.648
Passive/protecting
-1.005
Exit
-1.223
85.2
EASE (from intrinsic aspects of job) effective
-.683
valuable
-1.022
forget
-.572
69.2
aFrom leadership/impact® feedback report by R.A. Cooke, Human Synergistics. Copyright © 2008 by way of Human Synergistics international. tailored by using permission.
The pattern of response to dissatisfaction against job security become that (all variables final unchanged) when managers used higher restrictive leadership approach respondents have been extra likely to select the forget response. better passive/protective have an effect on on respondents, they have been more likely to opt for the loyalty response -interest (from intrinsic facets of job). When managers experienced greater aggressive/shielding have an effect on, they had been greater likely to choose the forget response (possibility for advancement). greater passive/protective affect on respondents, they have been extra prone to choose the exit response. When managers used prescriptive management strategy, respondents selected loyalty response appreciation (from management). When managers used higher restrictive leadership approach respondents have been more prone to choose the exit response (enterprise policy and management practices). When managers used bigger positive impact on respondents, they were extra more likely to choose the overlook response for intrinsic points of job (except for ease). When personnel skilled greater passive/shielding impact, they were extra likely to select the exit response (social facets of job). When employees experienced passive/protecting influence they had been greater likely to choose the exit response for working circumstances (except for hours). When personnel skilled higher passive/defensive influence they have been extra likely to select the exit response (communique). When personnel experienced greater useful affect they have been extra prone to opt for the forget about response (from intrinsic features of job). The sample of response to dissatisfaction towards revenue, supervision, hours (from working situations), benefits and reasonable medication was combined.
discussion management approach: Prescriptive and restrictive leadership ideas greatly influenced advantageous affect. Managers these days apart from guiding and directing deserve to by some means interact in reworking, shaping or influencing the organizational context of individuals and the techniques by which they approach their work and interact with one a different. Managers doubtlessly have a large number of equipment at their disposal for increasing their effectiveness. the most important tool revolves across the approach, knowledge and behaviours that have been shown through analysis to be regarding measures of management efficiency. Prescriptive strategies commonly are extra useful than restrictive thoughts. It serves to outline a route for the device, establish constructions for company discovering and adaptation, and support approaches for problem solving and the mixing of organizational accessories. they devise and strengthen an organizational culture that communicates valuable norms and expectations to individuals.
Leaders with constructive have an effect on motivate individuals to believe and behave in success oriented and cooperative ways in which emphasize increase and construction. The merits are more advantageous efficiency, better levels of non-public delight and reduce degrees of stress. Leaders with protecting have an impact on force individuals to suppose and behave in either aggressive or passive how to give protection to their popularity and place. helpful leaders organizationally are usually visionary and future oriented, promotion empowerment and productiveness, bringing out the superior in americans and anxious with lengthy-time period efficiency. own effectiveness of leaders is viewed as comfy and at ease, read 000-428y for merchandising to a far better stage, accepting of comments, and interested in self-construction.
enhance leadership effectiveness by means of having a extra beneficial and fewer protecting impact with the aid of emphasizing prescriptive over restrictive thoughts. strategies to enhance the figuring out/awareness of managers of their influence they at present are having on others may still be mirrored. These consist of the diploma to which they rely on prescriptive and restrictive options. The roots of this approach is grounded within the traditional works of Rensis Likert, Douglas McGregor, Warren Bennis (1985) and James O'Toole (1995).
each prescriptive and restrictive strategies replicate and impact leadership and the fact is that leaders use a combination of prescriptive and restrictive suggestions. IT employees are capabilities employees, capable and inclined to interact in project accomplishment indicating high maturity. In a context like this it is pleasing that leaders undertake prescriptive as opposed to restrictive strategies as they are extra useful in IT corporations. This in turn will raise the positive have an impact on on IT employees.
The the right way to be used with the aid of leaders in IT agencies to move the organization and its contributors in opposition t the preferred state of future affairs are by featuring personnel with - a path to channel their efforts, supply for fashions concerning how issues should still be performed, engaging in advantageous reinforcement to motivate the repetition of desired behaviours and communicate a collection of parameters specifying their sphere of affect. The restrictive innovations are always used for explanations similar to ease of implementation, time pressures, and the capabilities and diagnostics of those being led. It also raises shielding behaviours by means of personnel. strategies to interact in are to take into account the past, determine what one wants sooner or later, prepare a imaginative and prescient statement, act on one's instinct, check fundamental beliefs, and seem into the longer term (Kouzes and Posner, 1995). strategies equivalent to reversal, use of analogies, challenging of assumptions, option of entry points etc. (de Bono, 1970) are advantageous.
Restrictive recommendations could be carried out to proper deviations, to discourage undesirable behaviours, to preserve issue fixing on-track and rational, or to achieve administrative efficiencies. They do have a favored impact on a brief run. in the end their consequences are unanticipated and counterproductive resulting in a passive and aggressive lifestyle so as to intrude with the personnel and executives performance. These behaviours will lead managers to use extra directive and restrictive leadership tactics and fewer supportive ones that are much less dependent on the circumstance.
management impact: As useful influence vastly influenced working conditions, (except hours), social facets of job, supervision and different job pride dimensions, managers in it could possibly boost their valuable have an effect on when they circulation against a defining/envisioning and facilitating/making a atmosphere and circulation far from constraining behaviours. they have got an affect on employees' self-actualizing behaviours once they flow away from vertical and toward lateral/stimulating thinking behaviours and move away from constraining and toward facilitating/creating a atmosphere behaviours.
Response to dissatisfaction: IT businesses need to pay nearer consideration to the diversity of the group of workers and design enterprise guidelines that raises inclusion and reduces discrimination within the group of workers related to recruitment, selection, induction and socialization, training and building, profession and succession planning, advertising and switch policies, pay and benefits administration, challenging jobs and work design, opportunities to have interaction in decision making, autonomy and freedom to devise and execute work, empowerment and participation, employee welfare and involvement courses, worker engagement and skill acquisition classes, performance administration methods and in shape company-worker family members, and eventually the exit system. All these strategies and guidelines deserve to be reasonable to all employees no matter the diversity. this can increase the dedication and loyalty of personnel and they're going to be in a position to engage in energetic and helpful techniques in responding to dissatisfaction. raises constructive impact on personnel and reduce shielding have an impact on. These will definitely reduce i the level of dissatisfaction of IT employees and create a psychologically non-threatening work environment for you to increase the probability of IT personnel choosing voice and loyalty as responses to dissatisfaction extra frequently and not exhibiting exit and forget responses when dissatisfied.
obstacles of the analyze: The self-report of leadership innovations and influence and response to dissatisfaction that have been taken from every respondent latest the difficulty of usual system variance. This difficulty is decreased because the reliability and validity of the contraptions have been discovered to be excessive. Genuineness in self-document is taken for granted in the current analyze like in every other surveys and interviews. The scope of the existing examine may also be prolonged to do a course analysis among the variables.
information for additional research: This look at should be replicated in different sectors to confirm if the findings hold actual in all agencies. attempts should be made to achieve measures of exogenous and endogenous variables at diverse intervals of time on management options and impact, and response to dissatisfaction. different fashions and relationships will also be developed and confirmed and demanding human useful resource administration and organizational behaviour variables can be investigated as stylish variables.
Conclusion: The findings of the latest examine pinpoint certain important conclusions, especially specializing in the centrality of management as essential independent variable affecting the response to dissatisfaction of IT employees. The examine indicated that Prescriptive management approach had a helpful have an impact on on personnel; organizations should nurture and imbibe as part of their corporation subculture the behaviours that fortify Prescriptive management behaviours and decrease Restrictive leadership method so that Passive/protective and Aggressive/protective behaviours are decreased. The employee's response to dissatisfaction turned into greater energetic and valuable when the use of Prescriptive management approach and beneficial affect became more. therefore companies deserve to create shared which means amongst their managers to interact in these behaviours greater. companies need to element in demographic variations while planning and executing manpower, recruitment, training, and construction guidelines career and succession plans, empowerment and involvement programs, merits and compensation guidelines, safeguard, health and welfare classes and every other guidelines delivered should be sure that diversity of the personnel has to be taken care of and should be perceived as reasonable to all organizations of advantage employees.

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A These options have now been added to the CMA SmartDashboard in the IPS tab B The Merge and Override options are not supported in R71 C The options are available in Global Smart Dash boad / IPS tab in Profiles options D From the Provider-1 Properties in MDG, select the Global Policies tab and enable the check box 'Enable legacy SmartDefense merging options' Answer: B QUESTION: 171 You are the responsible administrator for two customers managed by your MSP You must configure each CMA with local objects as well as rules You have to configure the IPS accordingly In addition, you will configure and assign Global Rules for your customers What minimum rights do you need at the MDS? A Provider Superuser B Customer Manager C Customer Superuser D Global Manager Answer: D QUESTION: 172 One of your customers will not renew their subscription for the IPS Software Blade, and decides to cancel their subscription early What happens if they don't allow the IPS service to expire? A When the subscription has ended, the IPS falls back to run only checks that were active with the first version published B Since the customer is still subscribed to IPS service via MDG, all things run as before The MSP has to take care that customers will renew their subscription C New updates are not possible after the IPS service blade has ended, but all checks being downloaded before are still configured and active D IPS update service is free of charge and therefore there is no time limit for it Answer: A QUESTION: 173 You manage several customers with Multi-Domain Management with Provider-1 Two of the customers need to be connected via a global VPN using VPN Communities in a Global Rule In the MDG, you configure both Gateways to be enabled for Global use Then you define a Global VPN Community in the Global SmartDashboard How do you configure a rule so that encrypted HTTP traffic is accepted between the corresponding Gateways? A In the menu of the Global SmartDashboard, select Policy > Convert To Simplified Mode, follow the Wizard and define a rule accepting HTTP traffic that fits to the community listed in the column VPN B It's possible to define Global VPN Communities, but it is not possible to use them in a Global Rule Base C In the Global SmartDashboard, define a rule accepting the wanted traffic In the column VPN select the VPN community y5o8u have defined D After having defined a Global VPN Community, the Global Rule Base needs to be assigned to both customers The VPN can only be defined in each (local) CMA individually Answer: A QUESTION: 174 Steve is the Multi-Domain Management with Provider-1 Superuser of an MSP having a Provider-1 R71 environment with 2 MDS Manager systems, 4 MDS Containers and 2 MLM's One of the customers of the MSP requires redundancy for the CMA's Steve has already added a secondary CMA, but the customer insists on having one more CMA What is the best way to do this? A Steve can add a third CMA on the same MDS as the secondary CMA as a single customer can only use up to two MDS Containers for CMA's B Provider-1 only supports 2 CMA's per customer, so Steve will have to install a Security Management Server for backing up the CMA C This is not possible as Provider-1 supports only one backup / secondary CMA D Steve can add a third CMA on another MDS Container Answer: D QUESTION: 175 Select the correct statement about the following Multi-Domain Management with Provider-1environment example A This will never work because all the MDS containers must be on the same LAN and it is also a license violation B This setup will not work as the MDS Co5n9tainer-HA can only host CMA-HA's C This will not work as the number of CMA-HA's must be equal to the number of primary CMA's D This setup will work without any issues as Provider-1 supports a mix of Primary and Secondary CMA's on the same MDS Container as long as they are of different customers Answer: D QUESTION: 176 In Multi-Domain Management with Provider-1 R71, the Security Management backup server can be installed on: A any platform where Security Management Server is supported B any platform where Security Management Server is supported except Windows or Nokia IPSO C SecurePlatform or Windows Server D only SecurePlatform Pro Answer: B QUESTION: 177 As in the example below, MDS-ManagerAndContainer is Active whereas MDS-Manager2 is in Standby mode If a Multi-Domain Management with Provider-1 Superuser logs into MDS- ManagerAndContainer in Read/Write mode using the MDG while the first user is still logged in, and another Provider-1 Superuser tries to log in to MDS-Manager2, what will happen? The second user will: A get an application error and the MDG will close B get a message informing him that another user is logged in with Read/Write access Hence, he will be allowed to log in with Read-Only access C also be allowed to log in through the MDG in Read/Write mode and they can both make changes to the Provider-1 configuration within the MDG D get a message informing him that another user is logged in with Read/Write access, and an option to disconnect the first user will be given QUESTION: 178 Which of the following is the correct syntax for mirroring all CMA's from FirstMDS to SecondMDS? A cma_mirror_all -s FirstMDS -t SecondMDS B p1shell/mirrorcma -s FirstMDS -t SecondMDS -c 2 C mdscmd mirrorcma -s FirstMDS -t SecondMDS -c 2 D mirrorcma -s FirstMDS -t SecondMDS -c 2 Answer: C QUESTION: 179 Let's assume that your Multi-Domain Management with Provider-1 configuration has only one MDS You want the installation to be redundant, so you decide to set up a secondary MDS Container and Manager While completing the installation, you need to provide the activation key The installation is completed after a reboot The final steps are taken with the MDG connecting to the primary MDS Which of the following statements is TRUE? A When the activation key is provided, synchronization at MDS as well as CMA level is started automatically B The first step is to define the secondary MDS in the MDG and to provide the activation key After this is done, it is not possible to synchronize at MDS level only because only the complete configuration of a MDS can be synchronized (including all CMAs) C Before synchronization can start, both the activation key and performing an Install Database are necessary D When the secondary MDS is defined in the MDG and the activation key has been correct, synchronization at the MDS level can be started immediately Answer: D QUESTION: 180 NetSec MSP has Multi-Domain Management with Provider-1 R71 in their New York network They have 1 MDS Manager and 1 MDS Container on a Solaris server with 10 CMA's NetSec has recently setup a network in Dallas and wants to use the Provider-1 MDS Container hosting backup CMA's for all the 10 customers The management is not in favor of buying a Solaris Server, hence they are asking if they can use SecurePlatform on Intel hardware How can NetSec implement this requirement? SecurePlatform in Dallas and then associate the two to enable High Availability' B As it is not possible to have a secondary CMA on a different operating system, NetSec will have to install 10 Security Management Servers to backup the CMA's' C They can have the new Provider-1 R71 MDS Container on SecurePlatform and host all the secondary CMA's on this MDS; Provider-1 R71 HA supports different operating systems' D They will have to buy a Solaris Server to install the MDS Container and host the secondary CMA's on that as it is required for the HA systems to be running the same operating system and version' Answer: C QUESTION: 181 When importing the configuration of a Management Server, the CMA is also imported The name of the CMA is the same name that the Management Server had before How do you configure a name change to the CMA before the CA is re- established again? A At the MDS, change to the corresponding CMA context using the mdsenv command Then issue the command fwm sic_reset to reset the CA completely B In the MDG, select the CMA you want to change With a right-click on the object, select edit and change the name in the window that opens C In the CLI of the MDS environment, issue the command fwm sic_reset You will be asked which SIC you want to reset Select the appropriate CMA and the name as well as the CMA will be changed D The name of a CMA cannot be changed by design because this name is used in certificates Answer: A QUESTION: 182 Importing an existing Management Server configuration into a MDS via CLI might be useful First, the new customer needs to be defined After having defined the CMA, an existing configuration can be imported How can this be done? A At the CLI of the MDS type\linecma_migrate B It is not possible to import a configuration using CLI This can only done using the MDG C At the CLI of the MDS type\linecma_migrate –s -t D At the CLI of the MDS type\linecma_migrate -t –s Answer: A CheckPoint 156-815-71 Exam (Check Point Certified Managed(R) Security Expert R71) Detailed Information Training & Certification Check Point offers a wide range of education programs, professional certifications and self-study resources developed in-house by Check Point security experts. Training is available from our global network of Authorized Training Centers (ATC). TRAINING CALENDAR FIND A TRAINING CENTER CERTIFICATION FAQ Training Together with our Authorized Training Centers, we offer comprehensive technical training and certifications for IT security professionals who deploy and manage Check Point Security solutions. Entry-level Security Awareness Text book and course covers important principles of CyberSecurity from a vendor neutral perspective. Concepts include issues of physical and document security along with data protection and recovery in the event of data or systems loss. Security Principles Associate Core Security Administrator Training Three-day course covers everything you need to start-up, configure and manage daily operations of Check Point Security Gateway and Management Software Blades systems on the GAiA operating system. Security Administrator R77.30 Security Administrator R80 Core Security Expert Training Advanced three-day course teaches how to build, modify, deploy and troubleshoot Check Point Security Systems on the GAiA operating system. Hands-on lab exercises teach how to debug firewall processes, optimize VPN performance and upgrade Management Servers. Security Engineering NextGen Security Training Learn how to deploy the latest cyber-security solutions to defend and prevent today’s evolving threats Threat Prevention Secure Web Gateway Advanced Security Training Learn to manage virtualized security in high-end networks and advanced security optimization techniques. MDSM with VSX Security Master Custom Training Certifications Check Point Certifications mean expertise with the technology that secures the internet for all Fortune and Global 100 companies. The benefits of becoming Check Point certified include the skills to support and sell Check Point products, 2-year expert access to our SecureKnowledge database and advanced product documentation. Getting Started: A Check Point UserCenter or PartnerMap account is required to receive certification benefits. You can create a new account at the User Center. If you are not sure about your account, please contact Account Services for verification. You also need a Pearson VUE account, and the email address should be the same as your UserCenter account. Check Point Certified Security Administrator (CCSA) R80 Essential certification for IT Admins who manage daily operations of Check Point Security solutions. Course Description and Exam Information Check Point Certified Security Administrator (CCSA) R77.30 Essential certification for IT Admins who manage daily operations of Check Point Security solutions. Course Description and Exam Information Check Point Certified Security Expert (CCSE) R77.30 The next level of certification proves troubleshooting skills and the ability to maximize the performance of security networks. Course Description and Exam Information Check Point Managed Security Expert (CCMSE) Advanced certification proves expertise in Multi-Domain Security Management with Virtual System Extension. Course Description and Exam Information Check Point Certified Security Master (CCSM) R77.30 Our most technical certification proves advanced use of time-saving commands to configure and troubleshoot Check Point Security Systems. GENERAL INQUIRIES Q: What is the difference between “Certification” and “Accreditation”? A: Check Point recognizes those professionals who have passed a rigorous, thorough examination process with a “Certification”. Certifications are based on proctored exams derived from comprehensive job models and detailed instructional objectives. Accreditations are derived from product specific content exams delivered in a less formal examination setting and recognize an individual’s effort to stay current on the latest products. Q: What versions are available? A: Our Current certifications are based on R77.30 and the new R80. Q: How long will R77.30 be available? A: Current projections have the R77.30 exams retiring 3rd quarter 2017. Q: How long does a certification last? A: Certification, like security, must be kept current to be truly effective - which is why we strongly encourage you to constantly refresh and keep your certification current. Certifications expire after 24 months. Q: Where can I take a Check Point certification exam? A: Check Point professional certification exams are proctored through Pearson VUE, a third party testing vendor with over 3.500 locations worldwide. You can register for any Check Point exam and earn your certification by visiting Pearson VUE website and creating a Web Profile. Q: Do I have to take classes in order to take the exams? A: No, it is possible to take an exam with only your own experience or self-study using the Check Point courseware, but we highly recommend taking a class instead. Instructor-led training accelerates and focuses your learning, gives you hands-on experience and an opportunity to make mistakes in the lab, and is much more cost-effective than self-study in your spare time. CHECK POINT EDUCATION SERVICES CERTIFICATION FAQ Updated September 2016 2 Q: What certifications are available? A: Check Point certifications are structured around comprehensive job models for administration, engineering (Expert), enterprise management, and advanced systems (Security Master). Certifications include: Core Security courses establish a strong foundation in essential Check Point product knowledge and skills Certifications Related Courses Exams CCSPA Check Point Certified Security Principles Associate Principles of Network Security #156-110 CCSA Check Point Certified Security Administrator Check Point Security Administration #156-215 CCSE Check Point Certified Security Expert Check Point Security Administration #156-215 Check Point Security Engineering #156-315 Advanced Specializations recognize your proficiency and expertise in specific disciplines and technologies Certifications Related Courses Exams CCSM Check Point Certified Security Master Check Point Certified Security Master #156-115 CCMSE Check Point Managed Security Expert Multi-Domain Security Management with Virtual System Extension #156-820 Q: What are the prerequisites for each Check Point certification? A: Check Point certifications are designed to build upon the knowledge and skills of the previous courses, reinforcing lessons learned and extending your competencies with ever more complex and valuable skills. Certifications Prerequisites CCSPA Check Point Certified Security Principles Associate None CCSA R77 Check Point Certified Security Administrator R77 TCP/IP and routing fundamentals CCSA R80 Check Point Certified Security Administrator R80 TCP/IP and routing fundamentals CCSE R77 Check Point Certified Security Expert R77 CCSA R77 CCSE R77 Update Check Point Certified Security Expert R77 Any prior CCSE up to R65 CCSM Check Point Certified Security Master R77 CCSE R77 CCMSE R77 Check Point Managed Security Expert R77 CCSE R77 Updated September 2016 3 Q: What courses should I take to prepare for the exams? A: To help prepare for exams, you should consider the following corresponding courses: Core Security courses establish a strong foundation in essential Check Point product knowledge and skills Exams Courses Certifications #156-110 Principles of Network Security CCSPA Check Point Certified Security Principles Associate #156-215 Check Point Security Administration R80 CCSA R80 Check Point Certified Security Administrator R80 #156-215 Check Point Security Administration R77 CCSA R77 Check Point Certified Security Administrator R77 #156-215 Check Point Security Administration R77 CCSE R77 Check Point Certified Security Expert R77 #156-315 Check Point Security Engineering R77 #156-915 CCSE R77 Update CCSE R77 Update Check Point Certified Security Expert R77 Advanced Specializations recognize your proficiency and expertise in specific disciplines and technologies Exams Courses Certifications #156-115.77 Check Point Security Master R77 CCSM R77 Check Point Certified Security Master #156-820.77 Multi-Domain Security Management with Virtual System Extension CCMSE R77 Check Point Managed Security Expert R77 Q: Is study material available? A: Exam objectives are posted on the Education Services page for reference, but all official training materials are provided when you attend instructor-led training through one of our Authorized Training Center (ATC) partners. Q: Where can I find training classes? A: Courses are offered through our network of over 230 Authorized Training Centers (ATC) around the globe. Use our partner locator to find an ATC near you and sign up for training today! Q: Are classes available globally? A: Yes! We have Authorized Training Centers (ATC) in over 42 countries worldwide - just use our partner locator to find an ATC near you and sign up for training. If for any reason you can't find an ATC near you, send an email to us directly at training@checkpoint.com and ask about on-site training options. Q: How long are the classes recommended for certification exams? A: Check Point recommends minimum time frames for each course, but individual Authorized Training Centers (ATC) may choose to adjust the time to offer more 'intensive' courses or to cover topics in more detail. You should check with your local ATC for the exact length of each course to be sure the time fits your schedule. Updated September 2016 4 Q: I know that CCSA certification is a prerequisite for CCSE. Can I achieve a CCSE R80 certification with a CCSA R70 or later certification? A: No. Since R80 is a completely new product version with many new features, only CCSA R80 certification provides the background necessary to be a prerequisite to CCSE R80 certification. However, if you have a CCSE based on NGX or the Blade technology, you are eligible to take our upgrade exam #156-915 to earn your CCSE R80 certification. Q: When will my R77 certifications expire? A: Check Point Certifications are good for 24 months. Q: My R70 certifications have already expired. Do I need to start over with CCSA R80 to update to CCSE R80? A: Actually, you don’t. Even though your certification has expired, the eligibility for updates to the latest version has not. If you ever held a CCSE certification, you are eligible for the Update exam. Q: Why has the 156-915.77 exam been removed from the exam list? A: The 156-915.77 exam was retired as soon as the 156-915.80 exam was released. Check Point only offers updates to the latest version of the product. Q: How can I learn about updates in the Check Point Certified Professional Program? A: You can always find the latest information on our News and Updates page, including special offers on the most indemand courses and certifications. Back to top MY INFORMATION Q: Why is my Check Point Professional ID Number important? A: It represents your personal identification with Check Point Software Technologies and establishes proof of your certification. You are only allowed one Certified Professional ID number. Q: How do I get my Check Point Professional ID Number? A: It is assigned to you when you register with VUE for the first time to take an exam. It will be in the form CP00000nnnnn. Q: When do I use my Check Point Professional ID Number? A: Whenever you contact VUE to register for another exam session, and whenever you contact Check Point regarding any certification issue. Q: Why do I need to provide an email address? A: An email address is necessary in order to create your User Center account - your access point for certification benefits - as well as keep you up to date with any important changes or updates. Q: If I change jobs, will I still have access to my certification information and benefits? A: Yes! Your certification is yours. However, since your email address is based on your work email you will want to contact Account Services via accountservices@checkpoint.com to update your User Center account and request that your information be linked to your new email address. Q: How do I advise Check Point of any change of address or other relevant information? A: You can send your profile updates to accountservices@checkpoint.com. Back to top Updated September 2016 5 WHAT ABOUT THE BENEFITS Q: I just passed my exams. When can I expect to receive my certificate? A: Check Point now provides e-Certificates that you can access from your User Center profile. Once we receive your exam results we'll update your User Center account with your new credentials, giving you immediate access to your online benefits like Access to SecureKnowledge and your on-line Certification Profile. Q. How do I download the electronic copy of my certification? A: To download your certificate(s), please follow the instructions below. 1. Log into User Center at https://usercenter.checkpoint.com/usercenter/portal 2. Click "Assets/Info". 3. Click "My Certifications" under "My Info" option. 4. Click "Download" to the right of the certificate to open/save/print. a. Open to print. b. Save to print later. c. Cancel to do nothing. Q: What type of SecureKnowledge access do CCSA's get? A: Advanced Access for the duration of the CCSA contract. Q: What SecureKnowledge access does a CCSE get? A: Advanced Access for the duration of the CCSE contract. Q: What SecureKnowledge access does a CCSM get? A: Expert Access for the duration of the CCSM contract. Q: What SecureKnowledge access does a CCMSE get? A: Advanced Access for the duration of the CCMSE contract. Q: How do I access my benefits? A: By setting up a User Centre account based on the email address you used with VUE, you can have access to our Certified Professionals Only web site and to advanced features of Secure Knowledge. Please try the following: If you do not currently have a User Center account, please visit the following URL: https://usercenter.checkpoint.com/usercenter/index.jsp You may reference at the bottom of the page a section titled "New Customers": 1. Click on the hyperlink titled "Sign Up Now!" 2. Begin completing your profile. 3. Use the email ID provided VUE for testing. 4. Set your own password. Q: How do I find the Certified Professionals Only website? A: By clicking on the link https://www.checkpoint.com/services/education/cpo/index.html Q: Do I have access to Check Point online technical support? A: Yes. As a Certified Professional you have Advanced Access to SecureKnowledge, our online technical knowledge database with thousands of solutions, how to articles, and troubleshooting tips to solve your most difficult issues. Q: Are there logos associated with Check Point certifications? A: Yes. As a certified professional you have usage rights to the logo for your certification level. Logos for each Check Point certification are downloadable from the Certified Professional Only website. Updated September 2016 6 Q: Will becoming a Check Point Certified Professional improve my career or employment opportunities? A: Companies hire certified professionals to ensure maximum security and availability of valuable business assets, and know certified professionals are more efficient, productive, and deliver lower total cost of ownership from Check Point solutions. And as one of over 50,000 Check Point Certified Professionals worldwide, you'll get immediate recognition of your experience, knowledge, and abilities while investing in your professional development and security career. Q: Where do I go to access my benefits? A: All benefits are accessed through your User Center account. Create a User Center account now if you don't already have one. If you have any problems with creating your account and linking your certifications, contact accountservices@checkpoint.com Q: Why is my certification information not listed in my User Center account? A: Your certification information could not be listed in your User Center account for one of the following reasons: • We tried to activate your benefits but there was no User Center account with the email address we have on file for you. Please check to ensure that the email account you provided VUE for registration matches the email account you used to set up your User Center account. • The benefits you received from a certain Check Point certification have expired. • We might not have received your results from Pearson VUE. If you do not see your benefits or certification listed with your User Center account, send an email to accountservices@checkpoint.com and we'll try to resolve the issue for you. Q: What email address should be used when registering for an exam? A: It is important that the email address used when registering for an exam is the email address associated to your User Center profile. This ensures that all certifications are reflected within the User Center and the e-certificate can be downloaded via the account. Q: Can certifications get tied to an alias email address? A: All certifications must be tied to a person-specific email address. Q: How do I update the email address associated to my User Center profile? A: For assistance or the steps of how to update your email address online, please contact our Account Services department for assistance; accountservices@checkpoint.com. Q: What should I do if my Pearson VUE profile has the wrong email address? A: Please contact Pearson VUE for assistance; http://www.pearsonvue.com/checkpoint/contact/ Back to top TELL ME ABOUT THE EXAMS Q: What is the difference between “low stakes” and “high stakes” exams? A: All Check Point exams are delivered through Pearson VUE. “Low stakes” exams are those delivered over the Internet to your desktop. They do not require attendance at a Pearson VUE Authorized Testing Center (ATC). “High stakes” exams are only delivered at Pearson VUE Authorized Testing Centers (ATC) and delivery meets certain exacting compliance standards. Q: In what order should I take the exams? A: Courses, certifications, and exams are all designed to build on the lessons learned and develop your skills and knowledge, so we recommend starting with CCSA R77 and CCSE R77 to get a core security foundation. From there you can choose the specialization or area of expertise that best matches your job role or career goals. See the complete list of courses, exams, and prerequisites earlier in the FAQ for more information. Updated September 2016 7 Q: How much do the exams cost? A: Exams vary in price between US $150-$200, but exact pricing is available through Pearson VUE. Q: Where can I take a Check Point certification exam? A: Check Point exams are offered through Pearson VUE, a third party testing vendor with over 3,500 testing centers worldwide. Register for your exam at a testing location near you. Q: What is the format of the exams? A: The exams are composed of multiple choice and scenario questions. All questions are “Select the BEST answer” type questions. There are no multiple response. Q: How long are the exams? A: We use a 90-minute exam in all English-speaking countries. Non-English speaking countries receive an additional 30 minutes. Q: How do I know I am ready for an exam? A: If you are preparing for the CCSA certification and want to take the 156-215 exam, you can determine if you are ready by taking the 156-601 CCSA R77 practice exam. This exam presents 40 questions from a subset of the actual exam pool. Feedback is limited to providing the correct answer during the exam. If you are preparing to complete the CCSE certification and want to take the 156-315 exam, you can determine if you are ready by taking the 156-602 CCSE R77 practice exam. This exam presents 40 questions from a subset of the actual exam pool. Feedback is limited to providing the correct answer during the exam. Q: Are the Check Point certification exams adaptive? A: Check Point has no plans at this time to move into adaptive exams. Q: Do any of the exams contain questions where the correct answer relies on the selection of multiple responses, even though the exam doesn't indicate to check more than one? A: Although the instructions for each exam state that there is one BEST answer, in truth the best answer may be a combination of more than one in the final results. We do this to evaluate how each student reaches their conclusion and makes difficult choices, just like you will be faced with on the job. However, there is no partial credit for incorrectly marked questions. Q: Should I have experience with Check Point products before attempting to pass an exam? A: Surveys of certified professionals suggest that a candidate have one to two years’ experience with the product in a production environment before attempting the CCSA certification. Since that isn’t practical in today’s environment, we recommend six months after training. A similar interval trended when studying the Engineering tasks of a certified CCSE professional. We recommend one year. The new Check Point Security Master certification job profile suggests five years’ experience before challenging the exam. Of course, this varies by individual. Q: Can I take the CCSA and CCSE exams on the same day? A: Yes, you can take the CCSA exam and later that same day, challenge the CCSE exam. Q: Does Check Point have an exam retake policy? A: Yes. If you fail an exam and want to retake it, the following applies: • Wait 24 hours after first unsuccessful attempt • Wait 30 days after each subsequent attempt thereafter Note: Once you pass an exam you cannot take it again. Updated September 2016 8 Q: I have taken the exam twice, and scored exactly the same thing. How is this possible? Is there a problem with the exam or the testing software? A: This is actually quite common, and indicates how reliable Check Point's exams are in testing your knowledge and skills. To create the best certification exams, we focus on consistency and on how an exam will measure competencies. There is a related learning/testing condition called "plateauing". Let's say you've studied hard, practiced the labs and exercises, and absorbed all you can through the current study approach. Studies and experience show you will consistently score the same regardless how much you review the material beyond that point. In this case the best solution for you would be to take a different study approach to gain new insight, and retain more knowledge than you would in just one method - we suggest taking an additional class, or working through some different practice exercises. Q: Does Check Point penalize incorrect answers? A: Check Point does not subtract points from your score for answering a question incorrectly. You will simply not get credit for that question. When taking one of our exams, answer as many questions as you can, even if you are not certain of your answer. Back to top MAINTAINING CURRENCY Q: I wanted to extend my certification by retaking my last exam but got the information from Pearson VUE that I’m not allowed to do so because I’ve already finished that. How do I extend my certification? A: Check Point policy is that you do not retake an exam you have already passed. You either update or upgrade. Ideally, the best course is to take the next higher exam. Q: What is the difference between “Inactive” and “Valid”? A: “Inactive” means that a candidate has not kept their certifications current in an aggressive threat environment. All professional certifications - those taken in a proctored exam environment - are good for, or considered “Current”, for two years. “Valid” refers to the candidate actually having met the requirements for Certification. Q: What are Continuing Education Credits? A: Check Point values lifelong learning. It is essential in an ever changing threat environment. Candidates can acquire Continuing Education Credits by participating in certain events, or by taking certain Low Stakes exams. Candidates are eligible to acquire two Continuing Education credits in a two year certification period Q: What low stakes exams are eligible for Continuing Education Credits? A: Where Check Points High stakes professional exams are primarily focused on performance-based questions, lowstakes exams are focused more on product knowledge and product features. Currently, on the Pearson VUE exam site, the following low stakes exams are available: 156-728 – Gaia Overview 156-729 – Advanced IPS 156-730 – SandBlast 156-733 – Mobile Threat Prevention SE Any two of these will renew your current CCSE certification for one year 1. What are the pre-requisites for the CCSE R75 exam? CCSA R70 or CCSA 71 or CCSA R75. 2. How can I update my R65 certification? If you have any CCSA R60 certification, take the CCSA R70/71 Update Training Blade to update your CCSA certification. If you have a CCSE R60 certification, take the CCSE R70/71 Update Training Blade to update your CCSE certification. 3. How long is my certification valid? Check Point certifications are valid for 2 years. CCMAs are valid for 3 years. Any certification more than three (3) years old is not considered current. Certifications become inactive after five years. Your benefits may be suspended if your certification is not current. Your certification can be maintained with annual continuing education credits. 4. What are ‘continuing education credits’? Continuing education credits help you maintain Check Point certifications without starting over with every product release. Continuing education credits can be earned in a variety of ways like completing shorter training lessons (Training Blades), by participating in our test development process, and even attending CPX. 5. What are the pre-requisites for CCMA? CCSE is mandatory; CCMSE is suggested. 6. Do you have a test-out option? Though highly recommended, it is not a requirement to attend a training course before challenging the exam. You may test at any time, however it is advised you spend at least 6 months working with Check Point products before attempting to achieve certification. 7. Are study materials available? Free study guides and practice exams are available for download at http://www.checkpoint.com/services/education/index.html#resources. Courseware can be purchased on our eStore and Training is available from an ATC. 8. How soon can I re-take an exam if I fail? If you fail an exam you must wait 24 hours before your 2nd attempt, and 30 days for the 3rd attempt. Once you pass a test you cannot take it again for a higher score. 9. Can I get exam insurance? Students automatically get a 50% re-take discount on any 2nd attempt of the CCSA and CCSE R75 exams. 10. I only failed by 1 point and based on my calculations I should have passed – what happened? The function of certification is to provide proof the Check Point Certified professional is qualified to protect the lifeblood of organizations – their data. Check Point takes this very seriously and we constantly strive to administer the most effective exams. Passing is calculated by comparing the number of questions answered correctly versus the number of questions answered incorrectly. Not all sections of the test are weighted equally. ©2012 Check Point Software Technologies Ltd. . Classification: [Unrestricted] — For everyone | P. 2 11. Can I take any R65 level exams? No, all R65 exams have been retired except for the Japanese versions. Our philosophy is to provide training and certification only for current technologies so our partners and customers will always benefit from the latest security advancements. 12. Where can I find more information about Check Point Certified Professionals? The Check Point Certified Professionals website and newsletter are a benefit which contain special information and resources that are not available to the public. 13. What happens when I pass my exam? When will I receive my Certificate? After you pass a Check Point exam at VUE, your exam results are uploaded. On the 15th and 30th, we process all certification results and order certification kits. It takes 6-8 weeks to receive your certificate. Your advanced access to Secure Knowledge and the Certified Professionals website is established once you achieve certification. 14. Why can’t I have more than one account at Pearson VUE test centers? Check Point only allows one Pearson VUE account to track your Check Point exams. If you change companies, please update the contact information in your Pearson VUE account instead of creating a new one so your Check Point certifications will follow you. You can verify your accounts with Customer Service here http://www.vue.com/checkpoint/contact/ 15. What happens if someone gets caught cheating? How do you prevent it? Every individual who takes an exam signs our Non-disclosure agreement. Anyone caught in the act of cheating or sharing exam items will have their Check Point certifications revoked for 2 years. All testing privileges and partner program participation will be deactivated during this time. Check Point collaborates with major technology companies to prevent cheating through test pattern analysis and distribution best practices. Together we identify and take legal action against unauthorized test centers and inaccurate “brain dump” sites. 16. What are the benefits of Check Point certification? Check Point Certified Professionals receive access to the Advanced SecureKnowledge base, Certified Professionals only website and quarterly newsletter for 2 years. Check Point Certified Master Architects (CCMA) receive 3 years Expert level access to SecureKnowledge. 17. How do I access my certification benefits? Make sure your Check Point User Center (UC) email address matches the email address registered with Pearson VUE. Your UC profile will automatically be updated with each certification, including advanced access to SecureKnowledge and the Certified Professionals only website. Check Point Certified Security Administrator (CCSA) R80 Today, managing security is a complex endeavor. The key to managing this complexity is through security consolidation – bringing all security protections and functions under one umbrella. With R80 management, security consolidation is fully realized. This three-day course covers everything you need to start-up, configure and manage the daily operations of your Check Point infrastructure with R80. TRAINING CALENDAR SCHEDULE YOUR EXAM SEARCH FOR YOUR LOCAL ATC Course Description Learn How To Install R80 management and a security gateway in a distributed environment Configure objects, rules, and settings to define a security policy Work with multiple concurrent administrators and define permission profiles Configure a Virtual Private Network and work with Check Point clustering Perform periodic administrator tasks as specified in administrator job descriptions Prerequisites Basic knowledge of networking 6 months to 1 year of experience with Check Point products recommended How You Will Benefit Be prepared to defend against network threats Evaluate existing security policies and optimize the rule base Manage user access to corporate LANs Monitor suspicious network activities and analyze attacks Troubleshoot network connections Implement Check Point backup techniques Exam Information Exam# 156-215.80 What You Need To Know Check Point Technology Overview Security Policy Management Monitoring Traffic and Connections Network Address Translations Basic Concepts of VPN Managing User Access Working with ClusterXL Administrator Task Implementation Prerequisites 6 months to 1 year of experience with Check Point products recommended Check Point User Center account Pearson VUE Test Center account How You Will Benefit CCSA’s rank higher than other security vendor professionals Validation you have the skills to implement the latest network security advancements Certified Professionals community, newsletter and special web access Check Point Certified Security Administrator (CCSA) R77.30 Advance your knowledge on the GAiA operating system! 3-day course covers everything you need to start-up, configure and manage daily operations of Check Point Security Gateway and Management Software Blades systems on the GAiA operating system. TRAINING CALENDAR SCHEDULE YOUR EXAM SEARCH FOR YOUR LOCAL ATC DOWNLOAD STUDY GUIDE Course Description Learn How To Install the security gateway in a distributed environment Configure rules on Web and Gateway servers Create a basic rule base in SmartDashboard and assign permissions Schedule backups and seamless upgrades with minimal downtime Monitor and troubleshoot IPS and common network traffic Prerequisites Basic knowledge of networking Windows Server and/or UNIX skills Internet and TCP/IP experience How You Will Benefit Be prepared to defend against network threats Evaluate existing security policies and optimize the rule base Manage user access to corporate LANs Monitor suspicious network activities and analyze attacks Troubleshoot network connections Protect email and messaging content Exam Information Exam# 156-215.77 What You Need To Know Check Point Technology Overview Deployment Platforms and Security Policies Monitoring Traffic and Connections Network Address Translations User Management and Authentication Using SmartUpdate Implementing Identity Awareness Configuring VPN tunnels Resolving security administration issues Prerequisites 6 months to 1 year of experience with Check Point products recommended Check Point User Center account VUE Test Center account How You Will Benefit CCSA’s rank higher than other security vendor professionals Validation you have the skills to implement the latest network security advancements Certified Professionals community, newsletter and special web access Security Engineering (Check Point Certified Security Expert (CCSE) R77.30) Advanced 3-day course teaches how to build, modify, deploy and troubleshoot Check Point Security Systems on the GAiA operating system. Hands-on lab exercises teach how to debug firewall processes, optimize VPN performance and upgrade Management Servers. See course description TRAINING CALENDAR SCHEDULE YOUR EXAM SEARCH FOR YOUR LOCAL ATC DOWNLOAD STUDY GUIDE Course Description Learn How To Backup your Security Gateway and Management Server Build, test and troubleshoot a clustered Security Gateway Upgrade and troubleshoot a Management Server Configure and maintain security acceletration solutions Manage, test and optimize corporate VPN tunnels Prerequisites Security Administration Course or CCSA certification (R70 or later) Windows Server, UNIX and networking skills and TCP/IP experience Certificate management and system adminstration How You Will Benefit Build, test and troublehoot numerous deployment scenarios Apply insider tips troubleshooting Check Point Security Systems Practice advanced upgrading techniques Migrate to a clustering security solution Create events for compliance reporting Manage internal and external access to corporate resources Exam Information EXAM #156-315.77 What You Need To Know Check Point Technology Overview Deployment Platforms and Security Policies Monitoring Traffic and Connections Network Address Translations User Management and Authentication Using SmartUpdate Implementing Identity Awareness Configuring VPN tunnels Resolving security administration issues Prerequisites CCSA Certification – R70 or later Check Point User Center account VUE Test Center account Get Ready Download the study guide Search for training from your local ATC Schedule your exam at VUE test centers Update Exam UPDATE EXAM #156-915.77 What You Need To Know If you have any CCSE certification, you can save time and maintain your certification with the CCSE Update exam! 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TRAINING CALENDAR SCHEDULE YOUR EXAM SEARCH FOR YOUR LOCAL ATC Course Description Learn How To Install, configure and troubleshoot Multi-Domain Security Managment Configure and implement a Global Policy Transition and consolidate physcial firewalls to a virtualized environment Prerequisites CCSE or equivalent experience Check Point User Center account VUE Test Center account How You Will Benefit Consolidate multiple firewalls onto a single management platform Convert a security management server to a domain management server Use advanced migration tools to quickly migrate existing configurations Apply common troubleshooting best practices Implement MDS High-Availaibility Exam Information Exam #156-820.77 What You Need To Know Install, configure and manage the MDM environment Discribe common deployment scenarios Describe the traffic inspection process Configure DMS High Availability Configure and implement a Global Policy Apply common troubleshooting practices Prerequisites CCSE R75 or later 6 months to 1 year of experience with Check Point products Check Point User Center account How You Will Benefit Check Point Certified Professionals rank higher than other security vendor professionals Validation you have the skills to manage enterprise security deployments Certified Professionals community, newsletter and special web access Check Point Certified Security Master (CCSM) R77.30 Our most advanced technical 3-day course teaches how to use advanced commands to configure and troubleshoot Check Point Security Systems. 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