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920-131 - Symposium Express Call Center Inst and Maint - Dump Information

Vendor	:	Nortel
Exam Code	:	920-131
Exam Name	:	Symposium Express Call Center Inst and Maint
Questions and Answers	:	39 Q & A
Updated On	:	November 3, 2017
PDF Download Mirror	:	920-131 Brain Dump
Get Full Version	:	Pass4sure 920-131 Full Version

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920-131 Questions and Answers

QUESTION: 32

A technician is establishing a Symposium Express Call Center configuration and has logged

onto a Meridian 1 to download switch resource information. The data capture procedure is in progress when a maintenance message is received from the Meridian 1. Which action will occur?

1. Data import will fail.
2. Data capture and maintenance action will proceed in parallel.
3. If data capture is more than 50% complete, data import will continue.
4. The maintenance action will be delayed until the data capture procedure is complete.

Answer: A

QUESTION: 33

A field engineer has just completed the installation of a Symposium Express Call Center (SECC). The SECC Client was also installed on a supervisor's workstation. The supervisor

logged in but can not run any ad-hoc reports. What is the most likely cause for this problem?

1. Sybase is not installed on SECC Client.
2. SECC 4.2 Server and workstation are not on the same subnet.
3. Bindings of network cards in SECC 4.2 Server is not correct (AML, CLAN, RAS)
4. Bindings of network cards in SECC 4.2 Server is not correct (CLAN, ELAN, RAS)

Answer: D

QUESTION: 34

What must be defined in the Symposium Express Call Center server in order to use CallPilot for voice services?

1. CallPilot's keycode that empowers SECC
2. CallPilot's ELAN address in the SECC configuration
3. CallPilot's VSID from the PBX in the SECC configuration
4. CallPilot's Control Directory Number (CDN) for Multi-Media services

Answer: B

QUESTION: 35

An administrator has scheduled a report on a desktop PC for Symposium Express Call Center initial configuration. When returning to the PC later in the day to review the scheduled report,

the administrator finds that the report was not generated. What is the probable cause for the report not being generated?

1. Previous report was still open.
2. Report permissions not set correctly.
3. Database aliases were not correctly assigned.
4. Report Listener is not running on the client PC.

Answer: D

QUESTION: 36

A field engineer has been tasked to record call treatments for the Voice Services card that was

purchased with the Symposium Express Call Center. When recording call treatments on the Symposium Express Voice Services card, where are the call treatment recordings stored?

1. On the NTFG95 DSP module PCMCIA cards installed in slots D1 and D2.
2. On either of the two memory flash banks on the Symposium Express Voice Services Card.
3. On the ATA hard drive PCMCIA card installed either in slot A: on the front panel or in the internal slot B
4. On a tape in the Tandberg TCD4220 tape drive connected to the Symposium Express Call Center server PC

Answer: C

QUESTION: 37

The Voice Services option has been purchased for the new Symposium Express Call Center system. The field engineer has been tasked to configure 16 DSP ports on the Symposium Express Voice Services card. Other than the Voice Services card, what additional hardware will the field engineer need to configure, and where will it be installed in order to meet this requirement?

1. No additional hardware is required; the Voice Services card has 16 DSP ports onboard.
2. Install two additional external NTFG95 DSP module PCMCIA cards in card slots D1 and
   D2 to provide a total of 16 DSP ports.
3. Install one additional external NTFG95 DSP module PCMCIA card in card slot D1 that in addition to the onboard DSP ports will provide a total of 16 ports.
4. Install one additional external NTFG95 DSP module PCMCIA card in the internal slot B: that in addition to the onboard DSP ports will provide a total of 16 ports.

Answer: C

QUESTION: 38

A field engineer is performing installation and maintenance procedures. To check on processes, which of the logs allow viewing of install, uninstall, reinstall and upgrade events?

1. SysOps OPS.log
2. SysMaint Event log
3. SysTrack Event log
4. SysAdmin OPS.log

Answer: A

QUESTION: 39

When configuring call routing on the new Symposium Express Call Center system the field engineer configures a low priority or overflow skillset. How is this skillset indicated in the Incoming Call Priority window?

1. A low priority or overflow skillset is indicated by an 'L' proceeding the number (L1 ).
2. A low priority or overflow skillset is indicated by a dash proceeding the number ( -1 ).
3. A low priority or overflow skillset is indicated by an arrow pointing to upper right proceeding the number ( 1 ).
4. A low priority or overflow skillset is indicated by a less-than sign proceeding the number (

<1 ).

Answer: C

Nortel 920-131 Exam (Symposium Express Call Center Inst and Maint) Detailed Information

Nortel Certifications
Nortel Certifications
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
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