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C2010-024 - IBM Tivoli Level 2 Support Tools and Processes - Dump Information
Vendor | : | IBM |
Exam Code | : | C2010-024 |
Exam Name | : | IBM Tivoli Level 2 Support Tools and Processes |
Questions and Answers | : | 50 Q & A |
Updated On | : | October 20, 2017 |
PDF Download Mirror | : | C2010-024 Brain Dump |
Get Full Version | : | Pass4sure C2010-024 Full Version |
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QUESTION: 45
An
engineer working in the Back End (BE) receives a new One-Team PMR from
the Front End (FE). What should the Next Q field contain?
- the FE engineer's monitored queue
- the BE engineer's monitored queue
- the NextQ field is only used for escalation
- nothing, the NextQ will be filled in by the BE
Answer: C
QUESTION: 46
A
PMR has been opened. The client prefers contact using e-mail. Where
does the Front End engineer report this information in the PMR?
- in the scratch pad
- in the Keyword 1 field KW1
- in the Keyword 2 field KW2
- in the OneTeam format alter
Answer: B
QUESTION: 47
The client has been contacted. How is this contact recorded in CCWin or RETAIN while dispatched to the PMR?
- CCWin - click the Contact button on the PMR Notebook; RETAIN - issue the CT command.
- CCWin - click the Dispatch button on the PMR Notebook; RETAIN - issue the CD command.
- CCWin - click the Stop Assist option in the PMR "Actions" menu; RETAIN - issue the ST command.
- CCWin - click the Stop Time button on the Problem Management Window; RETAIN - issue the CM command
Answer: A
QUESTION: 48
What does a Back End (BE) engineer need to document for follow-up commitments?
- when the PMR will un-FUP
- when the BE engineer will work the PMR next
- who will initiate the next client/engineer contact
- when the next client/engineer contact should occur
- the method the BE engineer will use to communicate with the customer
Answer: C, E
QUESTION: 49
Once a Non-OneTeam PMR created using Service Request has been received, which method should be used to contact the customer?
- Contact the client using the provided e-mail address in the PMR.
- Contact the client using the provided preferred method of contact.
- Contact the client using the provided telephone number in the PMR.
- Contact the client simply by updating the PMR and setting it for follow-up.
Answer: B
QUESTION: 50
In a OneTeam PMR, whose Retain ID should be in the Owner ID field?
- the ID of the Back End engineer
- the ID of the Front End engineer
- the ID of the SME for the product
- the ID of the centralized GTS center
Answer: A
IBM C2010-024 Exam (IBM Tivoli Level 2 Support Tools and Processes ) Detailed Information
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Below are the high level objectives for this exam. We recommend reviewing the study C2010-024 Guide for more detailed information on the test objectives to provide a better idea of the content which will be covered on the exam.
Section 1: Initial with Customer
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C2010 024 exam practice questions & answers
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